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A support desk that speaks marketplace.

Everything on this page is live today for early-access sellers.

How it works

One queue that knows the rules of every marketplace.

01

Sorted by what expires first

Each marketplace runs its own clock — business hours for Mirakl operators, 24 calendar hours for Amazon. Miross stores the deadline per case and sorts by it, so the next thing you open is the one that matters.

  • Filter by marketplace, unread, assignee, overdue
  • Assignment and “who else is viewing”, live
  • Every thread linked to its order automatically
  • Decathlon FROverdue 2h 08m
  • Amazon DE22h 41m
  • Leroy Merlin1h 04m
02

Read and reply in your language

Inbound messages are translated on arrival — only when needed. Replies are translated on send, shown to you for review, and guarded: if the output isn’t in the customer’s language, it never goes out.

  • Quoted history stripped before translating
  • Wrong-language guard with a pinned retry
  • Voice notes transcribed, attachments read
DEIch brauche Größe L statt M.ESNecesito la talla L en vez de la M.
Claro, te la cambiamos antes del envío.DENatürlich, wir tauschen sie vor dem Versand um.
✓ Language check passed
03

Actions from the conversation, with guardrails

Miross proposes the refund, the invoice or the return label with a literal quote as evidence, re-checks live order state, and executes step by step — after a human clicks. Money never moves on a guess.

  • Mirakl refunds with each operator’s own reason codes
  • Once-only guards and a full step log
  • Blocked actions say why, in plain words
Send rectified invoice
  • Find invoice in Holded
  • Credit note to original holder
  • Approved invoice to new holder
  • Send PDF to customer
Human confirms
04

Rules you write, nothing you’d regret

When a case arrives, when an SLA is about to breach, when a refund completes: reply, note, assign, tag or call a webhook. Rules can’t touch money, respect quiet hours, and never message Amazon buyers first.

  • Dry-run before enabling
  • Chain depth of one — no loops
  • Run history per rule
WhenSLA breach in 2 hours
Ifunassigned
Thenassign to on-call · add note

Privacy is a feature

Your customers’ data stays yours.

Built by a seller who had to answer for that data. Every default is the safe one.

  • EU-hosted

    Servers, backups and processing inside the European Union.

  • Credentials never touch us

    Gmail, Outlook, WhatsApp and Instagram connect through a hosted sign-in. Passwords are never typed into Miross.

  • Keys sealed and rotated

    Marketplace API keys are encrypted with AES-256-GCM under rotating keys and never shown again — not even to you.

  • AI is opt-in and blind

    Translation and suggestions are off until you switch them on, see only stripped message text, and are metered — never trained on.

  • Every action audited

    Logins, sends, refunds and rule runs leave an append-only trail: who, what, when.

  • Export and delete, first-class

    Your cases, messages and contacts export on request; deletion purges, it doesn’t hide.

Read the security overview →

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • Founding pricing, kept for two years
  • A say in what gets built next
Where do you sell?

Pick everything that applies — sellers on two or more marketplaces go first.

One email when your cohort opens. No newsletter, no sharing.