Telegram: customer chats, orders and invoices
LiveConnect the account through a secure sign-in wizard and answer chats from the same queue as everything else: voice notes transcribed, bold rendered natively and the order beside each chat. From the conversation you send the invoice, start a return or refund the order.
Telegram in Miross
A chat account is not a shop, but it is where many customers ask about the order they placed in one. Miross connects Telegram through a secure sign-in and puts its chats in the same queue as Amazon, your marketplaces and your mailbox, with the order beside each conversation.
From the chat you do what the customer asks for. The invoice goes out in your reply: the one Miross issued for the order, or the one from Holded or Odoo if you keep your books there. A return starts with its label, and a refund is carried out on the channel the order came from, each once a person confirms.
What Miross does with Telegram
- Connect the account through a secure sign-in wizard: credentials never touch Miross.
- Each chat becomes a case in the same queue as email and marketplaces.
- Each chat finds its order: an order number the customer wrote, when a connected marketplace, store or Sendcloud knows it, or, with Shopify or WooCommerce connected, the customer’s phone number.
- The order sits beside the chat: what was bought, where the parcel is and its invoice.
- Voice notes are transcribed; images and documents are read for context.
- Send the invoice from the chat: the one Miross issued for the order, with the VAT of the right country, or the one from Holded or Odoo if you keep your books there.
- Start a return from the chat: Miross proposes the return label from your carrier and a person confirms. The refund works the same way.
- *Bold* renders natively, and replies keep the tone customers expect from chat.
- Automations can reply on this channel with quiet hours and dry-run.
How to connect
- In Miross, open Settings → Integrations and pick Telegram.
- Complete the sign-in (QR code or credentials) on the hosted wizard.
- Chats appear in the queue as they arrive, each with its order when it has one.
Everything Miross does with Telegram
Telegram
Questions
Is this the official API?
Accounts connect through a hosted connector; Miross never sees your password and can be disconnected from the provider at any time.
Can I start a new conversation?
Miross answers the conversations your customers start, from the connected account.
What about reactions and system events?
They are skipped, so the queue only shows things that need an answer.
Can I send an invoice in a chat?
Yes. When the chat is linked to an order, the invoice is one click a person confirms: the PDF Miross issued for that order, with the VAT of the right country, or the one from Holded or Odoo if you keep your books there. It goes out as a document in your reply.
Can a return start from a chat?
Yes. In the case, Miross proposes the return label from your carrier and a person confirms it. The return is then linked to the order and to the conversation, and the refund is made from the same place.
Does Telegram count as a message channel?
Yes. Every marketplace, mailbox and chat account you connect counts toward your plan’s message channels.
Also on Miross
- GmailCustomer email in the queue with its order; invoices and returns from the conversation.
- Outlook / Microsoft 365Customer email in the queue with its order; invoices and returns from the conversation.
- Any mailbox (IMAP)Customer email in the queue with its order; invoices and returns from the conversation.
- WhatsAppChats in the same queue with their order, voice notes transcribed, invoices and returns.
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Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- A say in what gets built next