Every marketplace is another tab
Decathlon here, Leroy Merlin there, Amazon in a third window. Nobody sees the whole queue, so the oldest message is always the one somebody forgot.
Early access · Invite-only
Every marketplace.One inbox.Answered in time.
Decathlon, Leroy Merlin, Carrefour, Amazon — and your Gmail and WhatsApp — in one queue. Messages arrive translated, the order sits next to the conversation, and the refund, invoice or return label is one confirmed click away.
A small group of sellers each month, onboarded by hand. Founding pricing, locked in.
Built for the marketplaces you already sell on
Any Mirakl-powered marketplace connects with its API URL and your seller key — no waiting for us to “add” yours. Plus Amazon, and every mailbox and chat your customers use.
The problem
Six portals. Four languages. One clock you can’t see.
Customers write in their language
A German buyer wants size L. Your team works in Spanish. Copy, paste, translate, and hope the tone survived.
The fix lives somewhere else
The refund is in the marketplace back office, the invoice in Holded, the label at the carrier. Every case becomes a scavenger hunt across five logins.
How it works
One queue that knows the rules of every marketplace.
01
Sorted by what expires first
Each marketplace runs its own clock — business hours for Mirakl operators, 24 calendar hours for Amazon. Miross stores the deadline per case and sorts by it, so the next thing you open is the one that matters.
- Filter by marketplace, unread, assignee, overdue
- Assignment and “who else is viewing”, live
- Every thread linked to its order automatically
- Decathlon FROverdue 2h 08m
- Amazon DE22h 41m
- Leroy Merlin1h 04m
02
Read and reply in your language
Inbound messages are translated on arrival — only when needed. Replies are translated on send, shown to you for review, and guarded: if the output isn’t in the customer’s language, it never goes out.
- Quoted history stripped before translating
- Wrong-language guard with a pinned retry
- Voice notes transcribed, attachments read
DEIch brauche Größe L statt M.ESNecesito la talla L en vez de la M.
Claro, te la cambiamos antes del envío.DENatürlich, wir tauschen sie vor dem Versand um.
✓ Language check passed03
Actions from the conversation, with guardrails
Miross proposes the refund, the invoice or the return label with a literal quote as evidence, re-checks live order state, and executes step by step — after a human clicks. Money never moves on a guess.
- Mirakl refunds with each operator’s own reason codes
- Once-only guards and a full step log
- Blocked actions say why, in plain words
Send rectified invoice
- Find invoice in Holded
- Credit note to original holder
- Approved invoice to new holder
- Send PDF to customer
04
Rules you write, nothing you’d regret
When a case arrives, when an SLA is about to breach, when a refund completes: reply, note, assign, tag or call a webhook. Rules can’t touch money, respect quiet hours, and never message Amazon buyers first.
- Dry-run before enabling
- Chain depth of one — no loops
- Run history per rule
WhenSLA breach in 2 hours
Ifunassigned
Thenassign to on-call · add note
Privacy is a feature
Your customers’ data stays yours.
Built by a seller who had to answer for that data. Every default is the safe one.
EU-hosted
Servers, backups and processing inside the European Union.
Credentials never touch us
Gmail, Outlook, WhatsApp and Instagram connect through a hosted sign-in. Passwords are never typed into Miross.
Keys sealed and rotated
Marketplace API keys are encrypted with AES-256-GCM under rotating keys and never shown again — not even to you.
AI is opt-in and blind
Translation and suggestions are off until you switch them on, see only stripped message text, and are metered — never trained on.
Every action audited
Logins, sends, refunds and rule runs leave an append-only trail: who, what, when.
Export and delete, first-class
Your cases, messages and contacts export on request; deletion purges, it doesn’t hide.
Built inside a real shop
Not a demo. Our own support desk.
Miross started as the internal helpdesk of Indigo Sports, a sports retailer selling on Decathlon, Amazon and its own store. It runs our support every day — two people, four channels, thousands of cases — and every guardrail in it was paid for by a real incident.
We’re opening it to other sellers a few at a time, so each one gets set up properly.
- 2,000+cases handled
- 4channels in one queue
- 24 hAmazon window, tracked per message
Pricing
Simple plans. Founding prices for early sellers.
Every plan includes the unified inbox, order linking, the SLA clock and translation on arrival. Early-access sellers keep their price for two years.
Starter
For one shop finding its feet
€29/ month
billed monthly
The queue, translation on arrival and Amazon in one place.
- 2 users
- 3 integrations
- 3 automations
- Unified inbox, order linking, SLA clock
- Translation on arrival
Growth
For sellers on several marketplaces
€79/ month
billed monthly
AI actions, translate-on-send, WhatsApp and Instagram, automations, assignment.
- 5 users
- 10 integrations
- 20 automations
- Unified inbox, order linking, SLA clock
- Translation on arrival
- Translate on send, with review
- Suggested actions with evidence
- Execute refunds, invoices, labels
- WhatsApp, Instagram, LinkedIn, Telegram
- Assignment and presence
Scale
For teams and agencies
€199/ month
billed monthly
No limits, API and webhooks, your own LLM keys, priority support.
- Unlimited users
- Unlimited integrations
- Unlimited automations
- Unified inbox, order linking, SLA clock
- Translation on arrival
- Translate on send, with review
- Suggested actions with evidence
- Execute refunds, invoices, labels
- WhatsApp, Instagram, LinkedIn, Telegram
- Assignment and presence
- Outbound webhooks
- API access
- Bring your own LLM keys
14-day trial on Growth, no card. · Compare every feature →
Questions
What sellers ask before joining.
Does it work with my marketplace?
If it runs on Mirakl — Decathlon, Leroy Merlin, Carrefour, El Corte Inglés, MediaMarkt and fifty others — yes, today, with the API URL and your seller key. Amazon connects through a relay mailbox. Shopify and Miravia are in development.
Do I need a developer?
No. A Mirakl marketplace takes a URL and a key; mailboxes and chats connect through a sign-in wizard; Amazon takes two settings in Seller Central. Most sellers are live in an afternoon.
Will the AI send things on its own?
Never money. Suggested actions wait for a person to confirm, and the server re-verifies the order before anything runs. Rules you write can reply or assign, but can’t refund — and never message Amazon buyers first.
Where is my data?
In the EU. Marketplace keys are encrypted with rotating keys, mailbox credentials never touch Miross, and AI features only see the text you allow. The security overview has the details.
Which languages?
Your team works in one language; customers can write in any. The app itself is in English and Spanish today, with German, French and Italian next.
Why a waitlist?
We set up each seller by hand — connections, rules, reason codes — and we’d rather do that well for ten than badly for a hundred. Sellers on two or more marketplaces go first.
Can I keep my current tools meanwhile?
Yes. Miross reads marketplaces directly and coexists with any mailbox or helpdesk. Nothing is deleted at the source, and you can export everything and leave at any time.
Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- Founding pricing, kept for two years
- A say in what gets built next