Orders, shipping, invoices, returns, catalogue, prices and customer support for Amazon, your marketplaces and your own shop, in one place. With Mike, your AI COO, working inside.
Ask in plain words how much you made yesterday, what has to ship or which products lose money. Mike answers from your own orders, costs and cases, and prepares the work that follows.
Ask Mike…
How much did I make yesterday?
Yesterday you kept €1,236 of the €4,812 you sold: a 25.7% margin after cost, fees and shipping. Amazon carried the day. Two Decathlon orders went out below cost.
Sales by channel
Amazon€1,973
Leroy Merlin€1,107
Your shop€866
Decathlon€529
Carrefour€337Which products are losing money?
Seven products sold below cost this month. These three lose the most, and your margin rule already has a new price for each.
+4 more
Approve 7 price changes
From your rule “Keep a 12% margin”: between €1.10 and €3.40 more per product, on Amazon and your shop.
This changes prices on live channels.
7 prices sent. Margin back to 12%.
What’s waiting in the queue?
28 open, in five languages. Four are close to their deadline and each has a draft waiting in the customer’s language. Nine were answered and can be closed.
Anna KellerDEWo ist meine Bestellung?42 min leftMarc DupontFRPuis-je recevoir la facture à mon nom ?3 h leftGiulia RossiITVorrei cambiare l’indirizzo di consegna.5 h left
Inês DuartePTA encomenda chegou danificada.6 h left+24 more
Resolve the 9 already answered
The customer said thanks or the parcel was delivered. A case reopens by itself if anyone writes again.
9 cases resolved. 19 left.
Add these to the catalogue
Twelve lines, none of them in your catalogue yet. I drafted a product for each, with the EAN, cost and quantity from the note.
+9 more
Create 12 products
As drafts in your catalogue, with cost and stock from the note. Nothing is published to a channel.
12 products created in the catalogue.
What has to ship today?
31 orders ship today. 29 are ready. Two have been on hold since yesterday, and both have stock now.
302-7654321Solar path lights ×2DE14:00To shipDKT-48213Folding bistro chairFR16:00To shipLM-9Z8Y7XTerracotta planter ×4ES16:00On hold#10482Copper watering canPT17:30On hold+27 more
Release the 2 orders on hold
Their stock arrived this morning. They join today’s list to ship.
2 orders released. 31 to ship.
Example data from a demo shop. Mike answers from yours.
Connected to the marketplaces you already sell on
Nine parts that share the same orders, customers and costs. Start with one and switch on the others when you need them.
Support
Amazon gives you 24 calendar hours; marketplaces on Mirakl count business hours. Miross keeps the deadline of every case and puts the nearest one on top.
Messages are translated when they arrive. Your reply is translated when you send it and shown to you first. If the result is not in the customer’s language, it does not go out.
Every thread is linked to its order: what was bought, where the parcel is, the invoice. You answer without opening another tab.
Support
Amazon, Leroy Merlin, Carrefour and fifty more, plus Gmail and WhatsApp. Translated on arrival, sorted by what expires first.
Anna KellerDEWo ist meine Bestellung?Where is my order?42 minMarc DupontFRPuis-je recevoir la facture ?Can I get the invoice?3 hInês DuartePTA encomenda chegou danificada.The parcel arrived damaged.6 h302-7654321Shipped with DHL · arrives tomorrow
Draft for Anna, in German
Hallo Anna, Ihre Bestellung hat heute früh das DHL-Paketzentrum Hamburg verlassen und kommt morgen an.
ENHi Anna, your order left the DHL parcel centre in Hamburg early this morning and arrives tomorrow.
Language check passed · German
Review and sendOrders
Orders from Amazon, your marketplaces and your own shop arrive in the same book, each with its state: to ship, on hold, shipped. The states mean the same on every channel.
Hold an order while you confirm an address, and release it when it is ready. Marketplace orders that need accepting are accepted from here.
Routing rules pick the carrier and the service by country, weight and channel, so an order reaches the label step already decided. You write each rule once and it applies to every order that matches.
Orders
What to ship today and what already shipped, in one book.
302-7654321DETo shipShippedAnna Keller · HamburgSolar path lights ×2€43.80
DKT-48213FRTo shipLuc Martin · LyonFolding bistro chair€34.00
LM-9Z8Y7XESShippedMarta Ruiz · BilbaoTerracotta planter ×4€50.00
#10482PTOn holdInês Duarte · PortoAddress to confirm€29.50ReleaseShipping
Connect GLS, Correos Express, Spring GDS, SEUR, MRW, DHL, UPS, DPD and the other carriers you work with, each with your own contract. You pay your carrier at your own rates, as you do today.
A rule reads the country, the weight and the channel and picks the carrier and the service. Germany under 2 kg goes with GLS, Spain with Correos Express: you write it once.
The label is created as soon as the order is ready and waits as a PDF to print. A wrong one can be voided.
Shipping
An order comes in, your rules pick the carrier (your own contracts or Sendcloud) and Miross makes the label by itself. The tracking number goes back to the marketplace.
302-7654321Anna Keller · Hamburg1.4 kgGermany · under 2 kgAutomatic
GLSBy your ruleCorreos ExpressSpainSpring GDSRest of EuropeInvoicing
Choose how your shop charges VAT: the rate of the country the parcel goes to, as the one-stop shop asks, or your own country’s rate on every sale. Rates are kept per country and you can adjust them.
A series per channel, country and kind of document. Numbers follow one another and are never reused.
A credit note takes back the original invoice and keeps the link between the two. It takes its number from its own series, and the original invoice is never edited.
Invoicing
You choose the VAT regime of each sale. With your own numbering series, your template and credit notes.
The VAT of the country it ships to (OSS)Your own country’s VAT on every saleCompanies with a VAT number: no VAT, reverse chargeYour own VAT number in each country
InvoiceDE-26-00129PDF
Anna Keller · Hamburg
Pricing rules
Product cost, shipping, the marketplace’s commission and VAT are counted for each market, so the margin you see is what is left. Costs can come from your purchase orders, with freight and duties shared out.
A rule such as “keep 12%” proposes a new price wherever the margin falls below it. It applies to all your products or to the ones you choose, in every market or in some.
Amazon ES and Amazon DE, Decathlon FR and your own shop can each carry their own price. Each one is worked out with that market’s shipping, commission and VAT.
Prices
Your rules propose each price and you approve it. Approved prices are written to Amazon and your own shop.
Solar path lights, set of 6
Rule: keep a 12% margin
Amazon ESAmazon DE€23.9014.1%Decathlon FR€22.5012.0%Your shop€19.9018.6%Amazon ES€21.90
Written to Amazon ES
Returns
Customers open a return themselves: the order, the product and why. No emails back and forth.
The return label is made with your own carrier and sent to the customer. It is the same carrier and the same contract you already ship with.
When the parcel arrives, scan it with your phone and the return is marked as received. Support sees it at once, beside the customer’s conversation.
Returns
A portal for the customer, a label from your carrier, and reception in the warehouse.
R-000412 · Folding bistro chair“It arrived with a bent leg.”
How Mike works
For each kind of work you choose whether Mike asks first, does it and tells you, or does it quietly. Everything he does is on the Activity page.
Every lookup stays inside your workspace and your role.
Every card and number comes from your data. The model never writes a figure.
You set how much he does in one go and in a day. Past that, he goes back to asking.
With AI off, Mike answers with rules instead of a model.
Autopilot
Create 29 labels
Prepared, waiting for you to confirm
ConfirmNot now
29 labels created
Done, and he tells you in the chat
29 labels created
Done; it is in Activity, with no notice
Issue 31 invoices
Prepared, waiting for you to confirm
ConfirmNot now
31 invoices issued
Done, and he tells you in the chat
31 invoices issued
Done; it is in Activity, with no notice
Create return R-000412
Prepared, waiting for you to confirm
ConfirmNot now
Return R-000412 created
Done, and he tells you in the chat
Return R-000412 created
Done; it is in Activity, with no notice
Approve 7 price changes
Prepared, waiting for you to confirm
ConfirmNot now
7 prices approvedUndo
Done, and he tells you in the chat
7 prices approvedUndo
Done; it is in Activity, with no notice
Resolve 9 answered cases
Prepared, waiting for you to confirm
ConfirmNot now
9 cases resolvedUndo
Done, and he tells you in the chat
9 cases resolvedUndo
Done; it is in Activity, with no notice
On Starter Mike always asks. On Growth he can do it and tell you; on Scale, quietly too.
Connected to the marketplaces you already sell on
Questions
Amazon is connected. If your marketplace runs on Mirakl (Leroy Merlin, Carrefour, El Corte Inglés, MediaMarkt, Decathlon and fifty others), it also works today, with the API URL and your seller key. bol.com, Cdiscount (with the other Octopia channels), TikTok Shop, eBay, Kaufland, Allegro, Miravia, Temu and AliExpress are connected too. Shopify, WooCommerce and PrestaShop stores connect as free data connectors.
No. A Mirakl marketplace takes a URL and a key; mailboxes and chats connect through a sign-in wizard; and we set Amazon up with you. Most sellers are live in an afternoon.
Not to your customers: the AI drafts, summarises, translates and proposes actions; a person reviews and sends. Suggested actions wait for that click, and the server re-verifies the order before anything runs. Mike, the assistant, can do routine operations by himself from the Growth plan (labels, invoices, returns, tidying cases) only where an admin sets that level for it; on Starter he always asks first, and everything he does alone is listed in his Activity. Rules you write can send the replies you wrote for them or assign, but can’t refund, and never message Amazon buyers first.
Your database, attachments and backups are in Germany, and AI requests are processed inside the EU with zero data retention. Email is the exception: the relay channels (Amazon, bol.com, TikTok Shop), emails to live chat visitors and account email go through Resend in the USA. Marketplace keys are encrypted with rotating keys, and mailbox credentials never touch Miross. The security overview has the details.
Your team works in one language; customers can write in any. The app itself is in English and Spanish.
We set up each seller by hand (connections, rules, reason codes) and we’d rather do that well for ten than badly for a hundred. Sellers on two or more marketplaces go first.
Yes. Miross reads marketplaces directly and coexists with any mailbox or helpdesk. Nothing is deleted at the source, and you can export everything and leave at any time.
Early access
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
