Sell on Amazon: support, orders, labels and invoices

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Amazon Buyer-Seller messages arrive through a relay mailbox you point Seller Central at, translated and with the 24-hour window tracked per message; replies go back through the same address. Amazon orders come into the order book, the shipping label is made automatically by your rules and its tracking number sent to Amazon, the invoice is issued with the right VAT and uploaded to the order, and each marketplace’s price is written from your margin rules. Returns and refunds run from the same case.

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Selling on Amazon with Miross

Amazon buyers write through Buyer-Seller Messaging, and Amazon expects an answer within 24 hours, weekends included. Miross puts those messages in the same queue as your other marketplaces and your mailbox, shows how much of the 24 hours is left on each, reads the marketplace and the order number from every message, and translates buyers in Germany, France, Italy or Spain into your team’s language, and your reply back into theirs. Rules can answer a buyer who wrote to you, but never start a conversation on Amazon. The rest of the job sits in the same place. Amazon orders come into the order book through the Selling Partner API, the shipping label is made automatically by your rules and its tracking number is sent to Amazon. The invoice is issued with the VAT of the right country, by Miross itself or from Holded or Odoo if you keep your books there, and uploaded to the Amazon order. Each Amazon marketplace carries a price worked out from your margin rules, and returns and refunds run from the case once a person confirms.

What Miross does with Amazon

Buyer messages arrive through a relay mailbox you set as your Buyer Messages notification address, and replies go back through it, threaded, so Amazon and the buyer see one conversation.
The 24-hour window is tracked per message in calendar hours, weekends included, and the queue puts the nearest deadline on top.
Messages are translated on arrival and your replies on sending; the marketplace (ES, DE, FR, IT, UK…) and the order number are read from every message.
Amazon’s system mail to the same address is filtered out; only buyer messages become cases.
Amazon orders come into the order book through the Selling Partner API once you authorise Miross in Seller Central, next to your other marketplaces and your shop.
Shipping labels are made automatically when an order is ready: your rules pick the carrier and the service by country, weight and channel.
The tracking number and the carrier are sent to Amazon, so the order is confirmed as shipped and the buyer can follow the parcel.
Invoices: Miross issues them itself, with the VAT of the right country and your own numbering series, one by one or in bulk, and uploads them to their Amazon orders. If you keep your books in Holded or Odoo, it takes the invoice from there.
A price per Amazon marketplace from your margin rules, counting the product’s cost, the shipping, Amazon’s commission and the VAT, and written to Amazon once you approve it.
Returns and refunds from the same case: the return label from your carrier and the refund on Amazon, each once a person confirms.

How to connect

In Miross, create the Amazon integration: it generates your relay address.
In Seller Central, set that address under Notification Preferences → Messaging, and add it as an approved sender.
Send the built-in test message; once it arrives, the mailbox is verified.
Authorise Miross in Seller Central: orders come into the order book through the Selling Partner API, and labels, invoices and prices work from them.

Everything Miross does with Amazon

Amazon

Questions

Does Miross use the Amazon API?

Not for messages: Amazon’s Buyer-Seller Messaging is email-native, and the relay is the same mechanism other helpdesks use. Orders, shipment confirmations, invoices and prices go through the Selling Partner API once you authorise Miross in Seller Central.

Can rules message Amazon buyers?

Never proactively. Replies you send are relayed; rules cannot start a conversation on Amazon.

Attachment limits?

Amazon accepts about 10 MB per message; Miross enforces that before sending.

Can I create shipping labels for my Amazon orders?

Yes. Connect your own carrier contracts or a Sendcloud account and write rules by country, weight and channel. When an Amazon order is ready, Miross makes the label by itself and sends the tracking number and the carrier to Amazon, where the order is confirmed as shipped.

How are invoices for Amazon orders issued?

Miross issues them itself: each invoice carries the VAT of the right country (the destination country’s under the one-stop shop, or your own), a number from your own series and your template. Issue them one by one or for a whole day’s orders at once, and Miross uploads them to their Amazon orders. If you keep your books in Holded or Odoo, Miross uses the invoice from there.

Can Miross set my prices on Amazon?

Yes, per marketplace: Amazon ES and Amazon DE can each carry their own price. You write a margin rule, Miross works out each price from the product’s cost, the shipping, Amazon’s commission and the VAT, and the price is written to Amazon once you approve it.

Does Amazon count as a message channel?

Yes. Every marketplace, mailbox and chat account you connect counts toward your plan’s message channels.