Amazon

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Amazon Buyer-Seller messages arrive through a relay mailbox you point Seller Central at; replies go back through the same address. The 24-hour window is tracked per message.

Connect in minutes →

What Miross does with Amazon

Buyer messages arrive through a relay mailbox you set as your Buyer Messages notification address.
Replies go back through the same address, threaded, so Amazon and the buyer see one conversation.
The 24-hour window is tracked per message in calendar hours, weekends included.
The marketplace (ES, DE, FR, IT, UK…) and the order number are read from every message.
Amazon’s system mail to the same address is filtered out; only buyer messages become cases.

How to connect

In Miross, create the Amazon integration — it generates your relay address.
In Seller Central, set that address under Notification Preferences → Messaging, and add it as an approved sender.
Send the built-in test message; once it arrives, the mailbox is verified.

Amazon

Questions

Does Miross use the Amazon API?

Not for messages — Amazon’s Buyer-Seller Messaging is email-native, and the relay is the same mechanism other helpdesks use. Order data richer than what the emails carry is on the roadmap via SP-API.

Can automations message Amazon buyers?

Never proactively. Replies you send are relayed; rules cannot start a conversation on Amazon.

Attachment limits?

Amazon accepts about 10 MB per message; Miross enforces that before sending.