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Comparison

Miross vs Richpanel

Richpanel is a helpdesk for direct-to-consumer brands: an agent inbox with order data, a free self-service portal and branded help center, free Sidekick AI for drafts, summaries and two-way translation, and AI agents that resolve tickets for $0.20 each. It connects Shopify, WooCommerce, Magento and Amazon, sells on yearly contracts only, and lists its returns and exchanges flow as coming soon. Its site doesn’t document Mirakl marketplaces. Miross connects Amazon and 60 Mirakl marketplaces, runs returns (customer portal, labels, reception, refunds) from Growth, and bills monthly or yearly. For a Shopify brand that wants customers to serve themselves, Richpanel fits; for a marketplace seller, Miross does.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
Richpanel
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
RichpanelPer agent per month, on yearly contracts only; PRO covers one store, PRO MAX five.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
RichpanelYesReplies to Amazon store queries through its Amazon integration
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
RichpanelNot documented on their site as of 27 September 2026
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
RichpanelNot documented on their site as of 27 September 2026
Email
MirossYesGmail, Outlook or any IMAP mailbox
RichpanelYes
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
RichpanelYes
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
RichpanelYes
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
RichpanelPaid add-onSidekick AI free (drafts, summaries); Customer Service AI $0.20 per AI-handled conversation
Translation, both ways
MirossYesEvery plan: on arrival and on send
RichpanelYesTwo-way translation in Sidekick AI, free
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
RichpanelListed as coming soonReturns and exchanges flow listed as “Coming Soon”; Loop Returns and Return Prime integrate
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
RichpanelYesBranded help center with the free Self-Service add-on
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
RichpanelYes

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Richpanel

≈ €121.02Per month, billed yearly where offered

Billed monthly: not offered

  • Richpanel PRO: 2 × $69$138 (≈ €121.02)

Why this setup. PRO is the entry plan, billed yearly only.

Not covered: Mirakl marketplaces: not documented on their site as of 27 September 2026.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

Richpanel

≈ €302.55Per month, billed yearly where offered

Billed monthly: not offered

  • Richpanel PRO: 5 × $69$345 (≈ €302.55)

Why this setup. PRO covers five agents too; PRO MAX adds stores and brands the scenario doesn’t need.

Not covered: Mirakl marketplaces: not documented on their site as of 27 September 2026.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Richpanel instead

  • Most orders come through your own store and you want a free self-service portal and branded help center.
  • You want AI agents that resolve routine tickets end to end, paid per handled conversation.
  • You’re moving from Zendesk or Gorgias and want white-glove migration and a contract buyout.

Switching from Richpanel to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and switch off Richpanel’s Amazon integration so messages arrive once; connect each Mirakl marketplace with its API key.
  3. Connect your mailbox, and WhatsApp on Growth.
  4. Richpanel sells yearly contracts, so plan the switch for the end of your term.
  5. Export the conversations you need before the contract ends.

Miross vs Richpanel

Questions sellers ask

What does Richpanel cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, Richpanel ≈ €121.02. For 5 agents and 2,000: Miross €165.83, Richpanel ≈ €302.55. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Can I pay Richpanel monthly?

Its pricing page says all subscriptions are on yearly contracts. Miross can be paid monthly or yearly, and for two years on Growth and Scale.

Does Richpanel have a returns portal?

Its returns and exchanges self-service flow is listed as coming soon; returns apps such as Loop Returns and Return Prime integrate. Miross’s Returns module (Growth and up) has a customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds.

Does Richpanel support Mirakl marketplaces?

Its integrations page lists Amazon, Shopify, WooCommerce and Magento, and no Mirakl marketplace, as of 27 September 2026. Miross connects 60 Mirakl marketplaces.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.