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Comparison

Miross vs Gorgias

Gorgias is built for Shopify brands. It prices by ticket volume rather than per agent, puts Shopify order actions and an AI Agent at the centre, and includes live chat, social channels, WhatsApp, a help centre and automatic translation. Marketplaces aren’t its focus: Amazon arrives through third-party apps such as ChannelReply, and Mirakl through the Marketplaces by Juble.io app, each billed on top. Miross starts from the marketplaces instead: Amazon and 60 Mirakl marketplaces connect directly, cancellations run through the Mirakl API, and Shopify connects as a free data connector for order context. For a store that sells mostly on its own Shopify site and runs heavy onsite chat, Gorgias is the better tool; for a seller whose customers write mostly through marketplaces, Miross is.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
Gorgias
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
GorgiasBy ticket volume, never per agent: 300 tickets a month on Basic and 2,000 on Pro; extra tickets cost $40 per 100 on Basic and $36 per 100 on Pro.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
GorgiasThrough an app or connectorThrough apps such as ChannelReply or Marketplaces by Juble.io
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
GorgiasThrough an app or connectorThrough the Marketplaces by Juble.io app
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
GorgiasThrough an app or connectoreBay and Walmart through ChannelReply; a TikTok Shop app
Email
MirossYesGmail, Outlook or any IMAP mailbox
GorgiasYes
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
GorgiasYes
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
GorgiasYesEvery plan
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
GorgiasPaid add-onAI Agent on every plan, $0.85 to $1 per automated interaction
Translation, both ways
MirossYesEvery plan: on arrival and on send
GorgiasYesInbound and outbound, on every helpdesk plan
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
GorgiasThrough an app or connectorThrough returns apps such as Loop Returns
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
GorgiasYesEvery plan
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
GorgiasYes2 requests per second

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Gorgias

≈ €154.35Per month, billed yearly where offered

Billed monthly: ≈ €170.13

  • Gorgias Basic, 300 tickets included$50 (≈ €43.85)
  • 200 more tickets at $40 per 100$80 (≈ €70.16)
  • ChannelReply Standard for 500 customer messages, 200 included$46 (≈ €40.34)

Why this setup. Basic plus extra tickets costs less than Pro. Amazon messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl support for this helpdesk is still in alpha, so the Mirakl messages aren’t covered; Juble.io lists Mirakl for it.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

Gorgias

≈ €353.42Per month, billed yearly where offered

Billed monthly: ≈ €420.06

  • Gorgias Pro, 2,000 tickets included$300 (≈ €263.09)
  • ChannelReply Pro for 2,000 customer messages, 1,000 included$103 (≈ €90.33)

Why this setup. Pro includes 2,000 tickets a month. Amazon messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl support for this helpdesk is still in alpha, so the Mirakl messages aren’t covered; Juble.io lists Mirakl for it.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Gorgias instead

  • You sell mainly on your own Shopify store and want Shopify actions and an AI agent at the centre of support.
  • You want voice and SMS in the same helpdesk: Gorgias sells both as add-ons.
  • Your volume grows faster than your team: Gorgias doesn’t charge per agent.

Switching from Gorgias to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key, then switch off the marketplace apps in Gorgias so messages don’t arrive twice.
  3. Connect your Shopify store as a free data connector: Miross links conversations to their orders and, on Growth, changes an address or cancels an unshipped order once a person confirms.
  4. Connect the mailbox your store uses, and swap Gorgias’s chat on your store for Miross’s widget: one script tag.
  5. Past tickets stay in Gorgias; export what you need before your plan renews.

Miross vs Gorgias

Questions sellers ask

What does Gorgias cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, Gorgias ≈ €154.35. For 5 agents and 2,000: Miross €165.83, Gorgias ≈ €353.42. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Does Gorgias support Amazon and Mirakl?

Through apps in its app store: ChannelReply for Amazon, and Marketplaces by Juble.io for Amazon and Mirakl. The examples above add ChannelReply for the Amazon messages. Miross connects both directly.

Is Gorgias priced per agent?

No: by tickets a month, with seats included. Miross is priced per workspace with a set number of users and conversations; extra conversations cost €10 per 100.

Which is better for a Shopify-only store?

Usually Gorgias: it’s built around Shopify, with live chat and an AI agent that acts on orders. Miross connects Shopify too: its orders join the order book, with shipping labels and invoices, and an address change or a cancellation is made from the conversation. Its strength is marketplace conversations.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.