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Comparison

Miross vs HIVE

HIVE is the closest to Miross in shape: flat monthly plans with seats and conversations included (2 seats and 500 conversations on Starter, 5 and 2,000 on Growth), Amazon and eBay built in, WhatsApp through Twilio, live chat with an AI bot and a public help centre. Prices are close, as the examples below show. The differences are in the marketplaces and in the language work: HIVE lists two Mirakl marketplaces, Debenhams and Shop Simon, while Miross connects 60, Leroy Merlin, Carrefour and MediaMarkt included, with cancellations through the Mirakl API; and translation is a £25 a month add-on at HIVE, included on every Miross plan. Both connect Amazon and eBay. If you want an AI bot answering your shop’s live chat, HIVE fits well; if you sell on Mirakl marketplaces or to customers in several languages, Miross does.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
HIVE
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
HIVEA flat monthly price per plan, with a conversation allowance and a seat limit: 2 seats and 500 conversations on Starter, 5 seats and 2,000 on Growth.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
HIVEYes
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
HIVEPartlyTwo Mirakl marketplaces listed: Debenhams and Shop Simon
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
HIVEYeseBay
Email
MirossYesGmail, Outlook or any IMAP mailbox
HIVEYesIMAP and SMTP
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
HIVEYesThrough a Twilio account you connect
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
HIVEYesWidget with the Buzz AI bot
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
HIVEOn some plansBuzz AI (bot and copilot) from Growth; Starter has no AI
Translation, both ways
MirossYesEvery plan: on arrival and on send
HIVEPaid add-onAdd-on at £25 a month
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
HIVEThrough an app or connectorFLIPR Returns integration
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
HIVEYesPublic help centre and internal articles
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
HIVENot documented on their site as of 27 September 2026

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

HIVE

≈ €36.03Per month, billed yearly where offered

Billed monthly: ≈ €45.33

  • HIVE Starter, 500 conversations included£31 (≈ €36.03)

Why this setup. Starter includes 2 seats, 500 conversations and every channel, but no AI.

Not covered: The Mirakl marketplace: HIVE lists only Debenhams and Shop Simon.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

HIVE

≈ €138.30Per month, billed yearly where offered

Billed monthly: ≈ €173.17

  • HIVE Growth, 2,000 conversations included£119 (≈ €138.30)

Why this setup. Growth includes 5 seats, 2,000 conversations and the Buzz AI bot and copilot.

Not covered: The three Mirakl marketplaces (HIVE lists only Debenhams and Shop Simon), and Twilio’s own charges for WhatsApp.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose HIVE instead

  • You want an AI bot answering visitors in your shop’s live chat; Miross’s chat never replies with AI.
  • You want SMS as well as WhatsApp: HIVE sends both through a Twilio account you bring, and Miross has no SMS channel.
  • You’d like to start on a free plan: HIVE’s covers one seat and 100 conversations a month.

Switching from HIVE to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect your Mirakl marketplaces with their API URL and a seller key, and add Miross’s relay address for Amazon in Seller Central under Notification Preferences → Messaging.
  3. Connect your mailbox. On Growth, link WhatsApp by scanning a QR code: no Twilio account needed.
  4. Swap HIVE’s chat widget on your shop for Miross’s: one script tag. Connect your eBay account as well, so its buyer messages land in the same queue.
  5. Recreate your automation rules in Miross; past conversations stay in HIVE.

Miross vs HIVE

Questions sellers ask

What does HIVE cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, HIVE ≈ €36.03. For 5 agents and 2,000: Miross €165.83, HIVE ≈ €138.30. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Does HIVE connect Mirakl marketplaces such as Leroy Merlin?

HIVE’s site lists two Mirakl marketplaces, Debenhams and Shop Simon (checked on 27 September 2026). Miross connects 60 Mirakl marketplaces, Leroy Merlin, Carrefour and MediaMarkt included, with the marketplace’s API URL and your seller key.

Is translation included?

At HIVE it’s an add-on at £25 a month that translates inbound and outbound messages. At Miross, translation on arrival and on send is part of every plan.

Do I need Twilio for WhatsApp?

HIVE connects WhatsApp and SMS through a Twilio account you bring. Miross links a WhatsApp number by scanning a QR code, like WhatsApp Web, on Growth and up.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.