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Comparison

Miross vs ChannelReply

ChannelReply isn’t a helpdesk: it brings Amazon, eBay, Walmart, Etsy, Back Market and Newegg messages into the helpdesk you already use (Zendesk, Gorgias, Freshdesk, Help Scout and others), with Mirakl in beta. It bills per customer message, your replies free, with unlimited users. If you’re happy with your helpdesk and sell on Walmart or Etsy, it’s a light way to bring those marketplaces in. Miross replaces both parts, the inbox and the marketplace connections: Amazon, eBay and 60 Mirakl marketplaces connect directly, translation is included, and cancellations run through the Mirakl API. The examples below price ChannelReply with Zendesk, the first helpdesk it lists.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
ChannelReply
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
ChannelReplyPer customer message a month (your replies are free), with unlimited users. It has no inbox of its own: it needs a helpdesk such as Zendesk, Gorgias, Freshdesk or Help Scout.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
ChannelReplyYes
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
ChannelReplyPartlyIn beta for Zendesk, Freshdesk, Zoho Desk, Kustomer, Re:amaze and Onsite; alpha for Gorgias and Help Scout
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
ChannelReplyYeseBay, Walmart, Etsy (by email), Back Market and Newegg
Email
MirossYesGmail, Outlook or any IMAP mailbox
ChannelReplyNot applicableFrom the helpdesk you connect
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
ChannelReplyNot applicableFrom the helpdesk you connect
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
ChannelReplyNot applicableFrom the helpdesk you connect
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
ChannelReplyNot applicableFrom the helpdesk you connect
Translation, both ways
MirossYesEvery plan: on arrival and on send
ChannelReplyNot applicableFrom the helpdesk you connect
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
ChannelReplyNot applicableFrom the helpdesk you connect
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
ChannelReplyNot applicableFrom the helpdesk you connect
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
ChannelReplyNot applicableFrom the helpdesk you connect

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

ChannelReply + Zendesk

≈ €91.49Per month, billed yearly where offered

Billed monthly: ≈ €110.51

  • Zendesk Support Team: 2 × €19€38
  • ChannelReply Standard for 800 customer messages, 200 included$61 (≈ €53.49)

Why this setup. ChannelReply needs a helpdesk; we price it with Zendesk, the first one it lists, on Support Team for email.

Not covered: Mirakl through ChannelReply is in beta for Zendesk.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

ChannelReply + Zendesk

≈ €407.42Per month, billed yearly where offered

Billed monthly: ≈ €491.45

  • Zendesk Suite Team: 5 × €55€275
  • ChannelReply Pro for 3,200 customer messages, 1,000 included$151 (≈ €132.42)

Why this setup. With WhatsApp in the mix, Zendesk needs a Suite plan: Suite Team is the first.

Not covered: Mirakl through ChannelReply is in beta for Zendesk.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose ChannelReply instead

  • You want to keep your current helpdesk and only add marketplace messages to it.
  • You sell on Walmart, Etsy, Back Market or Newegg, which aren’t on Miross’s list.
  • Your helpdesk also serves other teams, such as sales or account management.
  • Onsite Support is your helpdesk: ChannelReply is included for its users.

Switching from ChannelReply to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon and each Mirakl marketplace in Miross, then remove them from ChannelReply so every message lands once.
  3. Connect the mailboxes and chats your helpdesk handles today.
  4. If you keep your helpdesk for other work, ChannelReply can go on serving Walmart or Etsy there.
  5. Cancel ChannelReply, and the helpdesk if you no longer need it, at the end of their billing periods.

Miross vs ChannelReply

Questions sellers ask

What does ChannelReply + Zendesk cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, ChannelReply + Zendesk ≈ €91.49. For 5 agents and 2,000: Miross €165.83, ChannelReply + Zendesk ≈ €407.42. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Do I still need a helpdesk with ChannelReply?

Yes. ChannelReply has no inbox of its own: its FAQ says you connect it to Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk or Kustomer. Miross is the inbox and the marketplace connection in one.

How does ChannelReply count messages?

Customer messages count toward the monthly allowance; your replies are free, and so are Shopify messages. The examples above assume 2 customer messages per marketplace conversation.

Does ChannelReply support Mirakl?

According to its Mirakl guide, in beta for Zendesk, Freshdesk, Zoho Desk, Kustomer, Re:amaze and Onsite Support, and in alpha for Gorgias and Help Scout. Miross connects 60 Mirakl marketplaces directly.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.