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Comparison

Miross vs Freshdesk

Freshdesk is one of the most affordable established helpdesks: per-agent plans from Growth, a customer portal and knowledge base on every plan, WhatsApp from Growth, and Freddy AI sold as add-ons, with the first 500 AI Agent sessions included. Live chat and messaging sit in Freshdesk Omni, priced separately. Like Zendesk, it relies on third-party connectors for marketplaces: Amazon and Mirakl messages arrive through apps such as ChannelReply, which works with Freshdesk from Growth, and translation starts on the Pro plan. Miross connects Amazon and 60 Mirakl marketplaces directly and includes translation on every plan. If you want a portal and knowledge base on every plan, or support more than marketplace customers, Freshdesk is a solid pick; if marketplaces bring most of your conversations, Miross removes the connector.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
Freshdesk
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
FreshdeskPer agent per month. Live chat and messaging come with Freshdesk Omni, priced separately. Euro prices as listed for visitors in the euro area.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
FreshdeskThrough an app or connectorThrough connectors such as ChannelReply (Growth and up)
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
FreshdeskThrough an app or connectorThrough ChannelReply, in beta
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
FreshdeskThrough an app or connectoreBay, Walmart, Etsy and others through ChannelReply
Email
MirossYesGmail, Outlook or any IMAP mailbox
FreshdeskYes
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
FreshdeskYesGrowth and up; Meta’s message fees plus a 20% Freshworks markup
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
FreshdeskOn some plansIn Freshdesk Omni, from €29 per agent a month billed yearly
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
FreshdeskPaid add-onFreddy AI Agent: first 500 sessions included, then €45 per 100; Freddy AI Copilot €29 per agent a month billed yearly (Pro and up)
Translation, both ways
MirossYesEvery plan: on arrival and on send
FreshdeskOn some plansPro and up; live translation needs the Copilot add-on
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
FreshdeskThrough an app or connectorThrough apps such as SupportSync
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
FreshdeskYesCustomer portal and knowledge base on every plan
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
FreshdeskYes

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Freshdesk

≈ €87.49Per month, billed yearly where offered

Billed monthly: ≈ €100.51

  • Freshdesk Growth: 2 × €17€34
  • ChannelReply Standard for 800 customer messages, 200 included$61 (≈ €53.49)

Why this setup. Growth covers email tickets and is the first plan ChannelReply works with; Amazon and Mirakl messages come in through it.

Not covered: ChannelReply’s Mirakl integration is in beta.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

Freshdesk

≈ €217.42Per month, billed yearly where offered

Billed monthly: ≈ €246.45

  • Freshdesk Growth: 5 × €17€85
  • ChannelReply Pro for 3,200 customer messages, 1,000 included$151 (≈ €132.42)

Why this setup. WhatsApp works from Growth. Amazon and Mirakl messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl integration is in beta, and Meta’s WhatsApp fees with Freshworks’ markup come on top.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Freshdesk instead

  • You want a customer portal and a knowledge base on the cheapest plan; at Miross, the help centre starts on Growth, not Starter.
  • Your team also handles support that has nothing to do with marketplaces.
  • You want an AI agent that resolves tickets on its own, with the first 500 sessions included.

Switching from Freshdesk to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon and each Mirakl marketplace directly in Miross, and remove them from ChannelReply, or whichever connector you use.
  3. Connect your support mailbox through the sign-in wizard. Miross links WhatsApp by QR code, like WhatsApp Web: a number registered on the WhatsApp Business API, as Freshdesk’s integration uses, may need to leave the API before you can link it that way.
  4. Recreate the automations you rely on as Miross rules.
  5. Freshdesk cancellations take effect at the end of the term, so time the switch to your renewal date, and export the tickets you need first.

Miross vs Freshdesk

Questions sellers ask

What does Freshdesk cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, Freshdesk ≈ €87.49. For 5 agents and 2,000: Miross €165.83, Freshdesk ≈ €217.42. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Does Freshdesk support Amazon and Mirakl?

Through connectors: ChannelReply works with Freshdesk from the Growth plan, for Amazon and, in beta, for Mirakl. Miross connects both directly.

Does Freshdesk include live chat?

Live chat and messaging are part of Freshdesk Omni, from €29 per agent a month billed yearly. Miross includes a live chat widget on every plan: 1 on Starter, 3 on Growth, unlimited on Scale.

Where does translation sit?

Freshdesk lists translation from the Pro plan, and live translation in the Freddy AI Copilot add-on at €29 per agent a month billed yearly. Miross translates on arrival and on send on every plan.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.