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Comparison

Miross vs Chatwoot

Chatwoot is an open-source helpdesk with a generous cloud offer: per-agent plans from a free tier for two agents, live chat on every plan, and email, WhatsApp, Instagram, TikTok, Telegram and more from Startups, plus a help centre and AI credits. You can also host it yourself. Its site documents no marketplace integration as of 27 September 2026: Amazon and Mirakl messages would need custom work on its API. Chatwoot Cloud runs on AWS in the United States, while Miross keeps your data in Germany. For a web shop whose customers use live chat and social channels, or a team that wants to self-host, Chatwoot is hard to beat on price; for a seller whose conversations come from Amazon and Mirakl marketplaces, Miross connects them out of the box.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
Chatwoot
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
ChatwootPer agent per month; the free Hacker plan covers 2 agents and 500 conversations, with live chat only.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
ChatwootNot documented on their site as of 27 September 2026
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
ChatwootNot documented on their site as of 27 September 2026
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
ChatwootNot documented on their site as of 27 September 2026
Email
MirossYesGmail, Outlook or any IMAP mailbox
ChatwootOn some plansStartups plan and up
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
ChatwootOn some plansStartups plan and up
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
ChatwootYesEvery plan, the free one included
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
ChatwootOn some plansCaptain AI: 300, 500 or 800 credits a month on paid plans; more at $20 per 1,000
Translation, both ways
MirossYesEvery plan: on arrival and on send
ChatwootPartlyIncoming messages, through a Google Translate integration set up with your own Google Cloud project
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
ChatwootThrough an app or connectorYour own returns tool, connected through their API
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
ChatwootOn some plansStartups plan and up
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
ChatwootYesREST API and an API channel

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Chatwoot

≈ €33.32Per month, billed yearly where offered

Billed monthly: ≈ €33.32

  • Chatwoot Startups: 2 × $19$38 (≈ €33.32)

Only monthly billing is listed.

Why this setup. The free Hacker plan has live chat only; email needs Startups.

Not covered: Amazon and Mirakl: no integration documented, so those conversations stay in each marketplace’s back office.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

Chatwoot

≈ €83.31Per month, billed yearly where offered

Billed monthly: ≈ €83.31

  • Chatwoot Startups: 5 × $19$95 (≈ €83.31)

Only monthly billing is listed.

Why this setup. Startups includes email and WhatsApp, with unlimited conversations under a fair-use policy.

Not covered: Amazon and Mirakl: no integration documented, so those conversations stay in each marketplace’s back office.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Chatwoot instead

  • Your customers reach you mostly through live chat and social messaging, not marketplaces.
  • You want to host the helpdesk on your own servers.
  • Price decides: the free plan covers two agents with live chat.
  • You have developers to build custom integrations on its API.

Switching from Chatwoot to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key: those conversations join your inbox for the first time.
  3. Connect your mailbox, and on Growth link WhatsApp by scanning a QR code.
  4. Swap Chatwoot’s website widget for Miross’s: one script tag on your shop, and each chat lands in your queue as a case.
  5. Export your conversations and contacts through Chatwoot’s API before you close the account.

Miross vs Chatwoot

Questions sellers ask

What does Chatwoot cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, Chatwoot ≈ €33.32. For 5 agents and 2,000: Miross €165.83, Chatwoot ≈ €83.31. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Can Chatwoot handle Amazon messages?

Chatwoot’s site documents no Amazon or Mirakl integration as of 27 September 2026; its API channel can take messages from other systems if you build the connection. Miross connects Amazon through a relay address and Mirakl marketplaces with an API key.

Where is the data stored?

Chatwoot says its Cloud runs on AWS with servers in the United States; self-hosting puts it wherever you choose. Miross stores your database, attachments and backups in Germany.

Does Chatwoot translate messages?

It can translate incoming messages through a Google Translate integration you set up with your own Google Cloud project. Miross translates incoming messages and your replies on every plan.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.