miross
EN
Request an invite
FeaturesSupportOrdersShippingInvoicingPricing rulesReturnsCatalogueWarehouseMikeIntegrationsPricingBlogLog in

← Compare

Head to head

Chatwoot vs Zendesk

Chatwoot and Zendesk sit at opposite ends of price and scale. Chatwoot is open source, from free for two agents to $99 per agent on Enterprise, with live chat, social channels, WhatsApp and a help centre, and it can be self-hosted. Zendesk is the enterprise suite: more channels including voice, deeper routing and admin controls, AI agents and a large app marketplace, at a higher price per agent. Zendesk reaches Amazon and Mirakl through connectors such as ChannelReply; Chatwoot documents no marketplace integration as of 27 September 2026, so they would take custom work on its API. For a small team focused on chat, or one that wants to self-host, Chatwoot; for a large team that needs everything in one supported suite, Zendesk.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Chatwoot
Zendesk
Miross
How you pay
ChatwootPer agent per month; the free Hacker plan covers 2 agents and 500 conversations, with live chat only.
ZendeskPer agent per month: Support Team covers email; the Suite plans add messaging, live chat and a help centre.
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
Amazon buyer messages
ChatwootNot documented on their site as of 27 September 2026
ZendeskThrough an app or connectorThrough connectors such as ChannelReply
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
ChatwootNot documented on their site as of 27 September 2026
ZendeskThrough an app or connectorThrough ChannelReply, in beta
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
Other marketplaces
ChatwootNot documented on their site as of 27 September 2026
ZendeskThrough an app or connectoreBay, Walmart, Etsy and others through ChannelReply
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
Email
ChatwootOn some plansStartups plan and up
ZendeskYes
MirossYesGmail, Outlook or any IMAP mailbox
WhatsApp
ChatwootOn some plansStartups plan and up
ZendeskOn some plansSuite plans; without a Suite, Support and Chat with the Social Messaging add-on
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
Live chat on your website
ChatwootYesEvery plan, the free one included
ZendeskOn some plansSuite plans (messaging and live chat)
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
AI, and what it costs
ChatwootOn some plansCaptain AI: 300, 500 or 800 credits a month on paid plans; more at $20 per 1,000
ZendeskPaid add-onAI agents billed per automated resolution (rate not on the pricing page); Copilot €50 per agent a month, billed yearly
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
Translation, both ways
ChatwootPartlyIncoming messages, through a Google Translate integration set up with your own Google Cloud project
ZendeskYesAutomatic conversation translation, on Team plans and up
MirossYesEvery plan: on arrival and on send
Returns portal
ChatwootThrough an app or connectorYour own returns tool, connected through their API
ZendeskThrough an app or connectorThrough returns apps such as Loop
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
Help centre
ChatwootOn some plansStartups plan and up
ZendeskOn some plansSuite plans (knowledge base)
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
Public API
ChatwootYesREST API and an API channel
ZendeskYes
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Chatwoot

≈ €33.32Per month, billed yearly where offered

Billed monthly: ≈ €33.32

  • Chatwoot Startups: 2 × $19$38 (≈ €33.32)

Only monthly billing is listed.

Why this setup. The free Hacker plan has live chat only; email needs Startups.

Not covered: Amazon and Mirakl: no integration documented, so those conversations stay in each marketplace’s back office.

Zendesk

≈ €91.49Per month, billed yearly where offered

Billed monthly: ≈ €110.51

  • Zendesk Support Team: 2 × €19€38
  • ChannelReply Standard for 800 customer messages, 200 included$61 (≈ €53.49)

Why this setup. Support Team covers email tickets; Amazon and Mirakl messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl integration is in beta.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Chatwoot

≈ €83.31Per month, billed yearly where offered

Billed monthly: ≈ €83.31

  • Chatwoot Startups: 5 × $19$95 (≈ €83.31)

Only monthly billing is listed.

Why this setup. Startups includes email and WhatsApp, with unlimited conversations under a fair-use policy.

Not covered: Amazon and Mirakl: no integration documented, so those conversations stay in each marketplace’s back office.

Zendesk

≈ €407.42Per month, billed yearly where offered

Billed monthly: ≈ €491.45

  • Zendesk Suite Team: 5 × €55€275
  • ChannelReply Pro for 3,200 customer messages, 1,000 included$151 (≈ €132.42)

Why this setup. WhatsApp needs a Suite plan, or Support and Chat with the Social Messaging add-on, whose price isn’t on the pricing page; Suite Team is the cheapest documented option. Amazon and Mirakl messages come in through ChannelReply.

Not covered: ChannelReply’s Mirakl integration is in beta.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Chatwoot

  • Budget is tight, or you want to self-host.
  • Live chat and social messaging are your main channels.
  • You have developers for custom integrations.

When to choose Zendesk

  • You need voice, a contact centre and enterprise controls.
  • You want marketplace connectors such as ChannelReply.
  • You want vendor support and a large app marketplace.

Where Miross fits

  • If your customers write through Amazon and Mirakl marketplaces, Miross connects them out of the box and keeps your data in Germany.
  • The same workspace keeps your orders, makes shipping labels by your rules and issues invoices with EU VAT, and Mike, its assistant, prepares the work.

Switching from Chatwoot or Zendesk to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key; if a connector brings them into Chatwoot or Zendesk today, disconnect it there.
  3. Connect your support mailbox, and WhatsApp on Growth, through the sign-in wizard.
  4. Recreate the automations you rely on as Miross rules, and export the history you need to keep.

Chatwoot vs Zendesk

Questions sellers ask

What do Chatwoot and Zendesk cost for the same team?

For 2 agents and 500 conversations a month: Chatwoot ≈ €33.32, Zendesk ≈ €91.49, Miross €40.83. For 5 agents and 2,000: Chatwoot ≈ €83.31, Zendesk ≈ €407.42, Miross €165.83. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Where does Chatwoot keep your data?

Chatwoot says its Cloud runs on AWS with servers in the United States, and you can self-host it wherever you like. Miross keeps your database, attachments and backups in Germany.

Can either handle Amazon messages?

Zendesk through connectors such as ChannelReply; Chatwoot documents no Amazon integration as of 27 September 2026, though its API can take messages from other systems. Miross connects Amazon directly.

Which is cheaper?

Chatwoot, by a distance: Startups is $19 per agent a month, against €19 for Zendesk Support Team (email and ticketing) and €55 for Suite Team. The totals above include what each needs for the example teams.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.