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Head to head

Gorgias vs Zendesk

Gorgias and Zendesk solve different problems. Gorgias is built for Shopify brands and prices by ticket volume, with an AI Agent on every plan and live chat, social channels, WhatsApp and a help centre included. Zendesk is a general platform priced per agent, from Support Team (email and ticketing) to Suite plans with messaging, voice and a help centre, plus a large app marketplace. For marketplace sellers, both reach Amazon and Mirakl through third-party connectors such as ChannelReply, and Gorgias also through Marketplaces by Juble.io. A Shopify brand with heavy onsite chat is usually better served by Gorgias; a large, multi-brand team with complex routing and voice, by Zendesk.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Gorgias
Zendesk
Miross
How you pay
GorgiasBy ticket volume, never per agent: 300 tickets a month on Basic and 2,000 on Pro; extra tickets cost $40 per 100 on Basic and $36 per 100 on Pro.
ZendeskPer agent per month: Support Team covers email; the Suite plans add messaging, live chat and a help centre.
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
Amazon buyer messages
GorgiasThrough an app or connectorThrough apps such as ChannelReply or Marketplaces by Juble.io
ZendeskThrough an app or connectorThrough connectors such as ChannelReply
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
GorgiasThrough an app or connectorThrough the Marketplaces by Juble.io app
ZendeskThrough an app or connectorThrough ChannelReply, in beta
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
Other marketplaces
GorgiasThrough an app or connectoreBay and Walmart through ChannelReply; a TikTok Shop app
ZendeskThrough an app or connectoreBay, Walmart, Etsy and others through ChannelReply
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
Email
GorgiasYes
ZendeskYes
MirossYesGmail, Outlook or any IMAP mailbox
WhatsApp
GorgiasYes
ZendeskOn some plansSuite plans; without a Suite, Support and Chat with the Social Messaging add-on
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
Live chat on your website
GorgiasYesEvery plan
ZendeskOn some plansSuite plans (messaging and live chat)
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
AI, and what it costs
GorgiasPaid add-onAI Agent on every plan, $0.85 to $1 per automated interaction
ZendeskPaid add-onAI agents billed per automated resolution (rate not on the pricing page); Copilot €50 per agent a month, billed yearly
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
Translation, both ways
GorgiasYesInbound and outbound, on every helpdesk plan
ZendeskYesAutomatic conversation translation, on Team plans and up
MirossYesEvery plan: on arrival and on send
Returns portal
GorgiasThrough an app or connectorThrough returns apps such as Loop Returns
ZendeskThrough an app or connectorThrough returns apps such as Loop
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
Help centre
GorgiasYesEvery plan
ZendeskOn some plansSuite plans (knowledge base)
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
Public API
GorgiasYes2 requests per second
ZendeskYes
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Gorgias

≈ €154.35Per month, billed yearly where offered

Billed monthly: ≈ €170.13

  • Gorgias Basic, 300 tickets included$50 (≈ €43.85)
  • 200 more tickets at $40 per 100$80 (≈ €70.16)
  • ChannelReply Standard for 500 customer messages, 200 included$46 (≈ €40.34)

Why this setup. Basic plus extra tickets costs less than Pro. Amazon messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl support for this helpdesk is still in alpha, so the Mirakl messages aren’t covered; Juble.io lists Mirakl for it.

Zendesk

≈ €91.49Per month, billed yearly where offered

Billed monthly: ≈ €110.51

  • Zendesk Support Team: 2 × €19€38
  • ChannelReply Standard for 800 customer messages, 200 included$61 (≈ €53.49)

Why this setup. Support Team covers email tickets; Amazon and Mirakl messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl integration is in beta.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Gorgias

≈ €353.42Per month, billed yearly where offered

Billed monthly: ≈ €420.06

  • Gorgias Pro, 2,000 tickets included$300 (≈ €263.09)
  • ChannelReply Pro for 2,000 customer messages, 1,000 included$103 (≈ €90.33)

Why this setup. Pro includes 2,000 tickets a month. Amazon messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl support for this helpdesk is still in alpha, so the Mirakl messages aren’t covered; Juble.io lists Mirakl for it.

Zendesk

≈ €407.42Per month, billed yearly where offered

Billed monthly: ≈ €491.45

  • Zendesk Suite Team: 5 × €55€275
  • ChannelReply Pro for 3,200 customer messages, 1,000 included$151 (≈ €132.42)

Why this setup. WhatsApp needs a Suite plan, or Support and Chat with the Social Messaging add-on, whose price isn’t on the pricing page; Suite Team is the cheapest documented option. Amazon and Mirakl messages come in through ChannelReply.

Not covered: ChannelReply’s Mirakl integration is in beta.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Gorgias

  • Your store runs on Shopify and you want an AI agent that acts on orders.
  • Live chat on your site drives sales.
  • You want pricing that doesn’t grow with every agent you add.

When to choose Zendesk

  • You run a large or multi-brand team with skills-based routing and approval workflows.
  • Voice and a contact centre matter.
  • You need a big app marketplace beyond e-commerce.

Where Miross fits

  • If most of your conversations come from Amazon and Mirakl marketplaces, Miross connects them directly and translates both ways, with no connector on top.
  • The same workspace keeps your orders, makes shipping labels by your rules and issues invoices with EU VAT, and Mike, its assistant, prepares the work.

Switching from Gorgias or Zendesk to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key; if a connector brings them into Gorgias or Zendesk today, disconnect it there.
  3. Connect your support mailbox, and WhatsApp on Growth, through the sign-in wizard.
  4. Recreate the automations you rely on as Miross rules, and export the history you need to keep.

Gorgias vs Zendesk

Questions sellers ask

What do Gorgias and Zendesk cost for the same team?

For 2 agents and 500 conversations a month: Gorgias ≈ €154.35, Zendesk ≈ €91.49, Miross €40.83. For 5 agents and 2,000: Gorgias ≈ €353.42, Zendesk ≈ €407.42, Miross €165.83. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Which translates conversations, Gorgias or Zendesk?

Both. Gorgias translates inbound and outbound ticket replies on every helpdesk plan; Zendesk’s automatic conversation translation works on its Team plans and up. Miross translates on arrival and on send on every plan.

How do their AI prices differ?

Gorgias bills its AI Agent per automated interaction, $0.85 to $1 depending on the plan. Zendesk bills AI agents per automated resolution, at a rate its pricing page doesn’t show, and sells Copilot at €50 per agent a month billed yearly. Miross includes its AI in the plan, and it never sends on its own.

Do Gorgias and Zendesk connect Amazon?

Through third-party connectors: both work with ChannelReply for Amazon messages, and the examples above include it. Miross connects Amazon directly.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

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