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Zendesk vs Freshdesk

Zendesk and Freshdesk are the two classic general-purpose helpdesks, both priced per agent. Freshdesk costs less per seat and includes a customer portal and knowledge base on every plan, with live chat in the separate Freshdesk Omni; Zendesk’s Suite plans bundle messaging, live chat, voice and a help centre, with deeper enterprise controls. Both translate conversations, Zendesk from its Team plans and Freshdesk from Pro, and both reach Amazon and Mirakl through third-party connectors such as ChannelReply. For a price-conscious team that lives in email, Freshdesk; for a larger team that wants every channel in one suite, Zendesk.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Zendesk
Freshdesk
Miross
How you pay
ZendeskPer agent per month: Support Team covers email; the Suite plans add messaging, live chat and a help centre.
FreshdeskPer agent per month. Live chat and messaging come with Freshdesk Omni, priced separately. Euro prices as listed for visitors in the euro area.
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
Amazon buyer messages
ZendeskThrough an app or connectorThrough connectors such as ChannelReply
FreshdeskThrough an app or connectorThrough connectors such as ChannelReply (Growth and up)
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
ZendeskThrough an app or connectorThrough ChannelReply, in beta
FreshdeskThrough an app or connectorThrough ChannelReply, in beta
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
Other marketplaces
ZendeskThrough an app or connectoreBay, Walmart, Etsy and others through ChannelReply
FreshdeskThrough an app or connectoreBay, Walmart, Etsy and others through ChannelReply
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
Email
ZendeskYes
FreshdeskYes
MirossYesGmail, Outlook or any IMAP mailbox
WhatsApp
ZendeskOn some plansSuite plans; without a Suite, Support and Chat with the Social Messaging add-on
FreshdeskYesGrowth and up; Meta’s message fees plus a 20% Freshworks markup
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
Live chat on your website
ZendeskOn some plansSuite plans (messaging and live chat)
FreshdeskOn some plansIn Freshdesk Omni, from €29 per agent a month billed yearly
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
AI, and what it costs
ZendeskPaid add-onAI agents billed per automated resolution (rate not on the pricing page); Copilot €50 per agent a month, billed yearly
FreshdeskPaid add-onFreddy AI Agent: first 500 sessions included, then €45 per 100; Freddy AI Copilot €29 per agent a month billed yearly (Pro and up)
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
Translation, both ways
ZendeskYesAutomatic conversation translation, on Team plans and up
FreshdeskOn some plansPro and up; live translation needs the Copilot add-on
MirossYesEvery plan: on arrival and on send
Returns portal
ZendeskThrough an app or connectorThrough returns apps such as Loop
FreshdeskThrough an app or connectorThrough apps such as SupportSync
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
Help centre
ZendeskOn some plansSuite plans (knowledge base)
FreshdeskYesCustomer portal and knowledge base on every plan
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
Public API
ZendeskYes
FreshdeskYes
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Zendesk

≈ €91.49Per month, billed yearly where offered

Billed monthly: ≈ €110.51

  • Zendesk Support Team: 2 × €19€38
  • ChannelReply Standard for 800 customer messages, 200 included$61 (≈ €53.49)

Why this setup. Support Team covers email tickets; Amazon and Mirakl messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl integration is in beta.

Freshdesk

≈ €87.49Per month, billed yearly where offered

Billed monthly: ≈ €100.51

  • Freshdesk Growth: 2 × €17€34
  • ChannelReply Standard for 800 customer messages, 200 included$61 (≈ €53.49)

Why this setup. Growth covers email tickets and is the first plan ChannelReply works with; Amazon and Mirakl messages come in through it.

Not covered: ChannelReply’s Mirakl integration is in beta.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Zendesk

≈ €407.42Per month, billed yearly where offered

Billed monthly: ≈ €491.45

  • Zendesk Suite Team: 5 × €55€275
  • ChannelReply Pro for 3,200 customer messages, 1,000 included$151 (≈ €132.42)

Why this setup. WhatsApp needs a Suite plan, or Support and Chat with the Social Messaging add-on, whose price isn’t on the pricing page; Suite Team is the cheapest documented option. Amazon and Mirakl messages come in through ChannelReply.

Not covered: ChannelReply’s Mirakl integration is in beta.

Freshdesk

≈ €217.42Per month, billed yearly where offered

Billed monthly: ≈ €246.45

  • Freshdesk Growth: 5 × €17€85
  • ChannelReply Pro for 3,200 customer messages, 1,000 included$151 (≈ €132.42)

Why this setup. WhatsApp works from Growth. Amazon and Mirakl messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl integration is in beta, and Meta’s WhatsApp fees with Freshworks’ markup come on top.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Zendesk

  • You want messaging, live chat, voice and a help centre in one suite.
  • You need enterprise controls such as sandboxes, custom roles and approval workflows.
  • You want conversation translation from the entry Team plans.

When to choose Freshdesk

  • Cost per seat matters most.
  • You want a customer portal and knowledge base on the entry plan.
  • An AI agent with 500 sessions included is enough to start.

Where Miross fits

  • If Amazon and Mirakl bring most of your conversations, Miross connects them directly, with no connector on top and translation on every plan.
  • The same workspace keeps your orders, makes shipping labels by your rules and issues invoices with EU VAT, and Mike, its assistant, prepares the work.

Switching from Zendesk or Freshdesk to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key; if a connector brings them into Zendesk or Freshdesk today, disconnect it there.
  3. Connect your support mailbox, and WhatsApp on Growth, through the sign-in wizard.
  4. Recreate the automations you rely on as Miross rules, and export the history you need to keep.

Zendesk vs Freshdesk

Questions sellers ask

What do Zendesk and Freshdesk cost for the same team?

For 2 agents and 500 conversations a month: Zendesk ≈ €91.49, Freshdesk ≈ €87.49, Miross €40.83. For 5 agents and 2,000: Zendesk ≈ €407.42, Freshdesk ≈ €217.42, Miross €165.83. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Is Freshdesk cheaper than Zendesk?

Per seat, yes: Freshdesk Growth is €17 per agent a month billed yearly, Zendesk Support Team €19, and Zendesk Suite Team, which adds messaging and live chat, €55. The totals above include the connector a marketplace seller needs.

Which one includes live chat?

Zendesk’s Suite plans include messaging and live chat. At Freshworks, live chat is part of Freshdesk Omni, from €29 per agent a month billed yearly.

Do they connect Mirakl marketplaces?

Both through ChannelReply, whose Mirakl integration is in beta for Zendesk and Freshdesk. Miross connects 60 Mirakl marketplaces directly.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

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