Any mailbox (IMAP): customer email, orders and invoices

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Connect your mailbox through a secure sign-in wizard. Customer mail lands in the queue next to your marketplaces, translated and with its order beside it. From the conversation you send the invoice, start a return or refund the order, and replies leave from your own address.

Connect in minutes →

Any mailbox (IMAP) in Miross

A mailbox is not a shop, but it is where the customers of your own shop write and where business buyers ask for their invoice. Miross connects Any mailbox (IMAP) through a secure sign-in and puts its mail in the same queue as Amazon and your marketplaces, translated both ways, with the order beside each conversation.

From the conversation you do what the customer asks for. The invoice goes out attached to your reply: the one Miross issued for the order, or the one from Holded or Odoo if you keep your books there. A return starts with its label, and a refund is carried out on the channel the order came from, each once a person confirms. The reply leaves from your own address.

What Miross does with Any mailbox (IMAP)

Connect through a secure sign-in wizard: credentials never touch Miross.
Customer mail lands in the same queue as your marketplaces, threaded by conversation and translated both ways.
Amazon and Shopify customer mail arriving in this mailbox is labelled by sender automatically.
Each email finds its order: an order number the customer wrote, when a connected marketplace, store or Sendcloud knows it, or, with Shopify or WooCommerce connected, the customer’s email address.
The order sits beside the conversation: what was bought, where the parcel is and its invoice.
Send the invoice from the conversation: the one Miross issued for the order, with the VAT of the right country, or the one from Holded or Odoo if you keep your books there.
Start a return from the conversation: Miross proposes the return label from your carrier and a person confirms. The refund works the same way.
Replies leave from your own address with the original subject, so threads stay intact.
Rich HTML mail is rendered safely; attachments are kept with the message.

How to connect

In Miross, open Settings → Integrations and pick Any mailbox (IMAP).
Sign in on the hosted wizard and grant mailbox access.
Miross backfills recent mail and keeps syncing from there; each conversation finds its order.

Everything Miross does with Any mailbox (IMAP)

Any mailbox (IMAP)

Questions

Which folders are read?

The inbox and sent folder; spam and trash are skipped. Replies written directly in your mail client are recognised as yours.

Can I keep using my mail client?

Yes: nothing is moved or deleted at the source.

How far back does it sync?

A rolling window of recent history; older mail stays where it is.

Can I send an invoice from an email conversation?

Yes. When the email is linked to an order, the invoice is one click a person confirms: the PDF Miross issued for that order, with the VAT of the right country, or the one from Holded or Odoo if you keep your books there. It leaves attached to your reply.

Can a return start from an email?

Yes. In the case, Miross proposes the return label from your carrier and a person confirms it. The return is then linked to the order and to the conversation, and the refund is made from the same place.

Does Any mailbox (IMAP) count as a message channel?

Yes. Every marketplace, mailbox and chat account you connect counts toward your plan’s message channels.