What counts as a conversation?
A case counts once per calendar month (UTC) if at least one message was successfully sent through Miross for it that month, whether by an agent, a rule or the MCP server. Messages synced from other tools, cases nobody replies to and backfilled history don’t count.
What if I go over my allowance?
Extra conversations cost €10 per 100, rounded up to the next 100 and billed monthly in arrears. The first month you go over isn’t billed: you get a banner and an upgrade prompt instead. You’re warned at 80% and 100% of your allowance.
What happens at the spend cap?
Every plan caps what extras can cost, by default at half its list fee: €25 on Starter, €100 on Growth, €200 on Scale. Admins can raise it, lower it or set it to 0. At the cap, AI drafts, summaries and image and voice reading pause for conversations that haven’t counted yet this month. The inbox, translation, the SLA clock, the order panel and sending never stop.
How do 2-year plans work?
Growth and Scale can be paid for two years upfront: €3,582 or €7,182, six months free. The price is locked for 24 months; allowances still reset every month. If Miross shuts down or removes a paid feature during those two years, we refund the unused part pro rata. Contracts and invoices list only features that are live.
Why does the trial clock start at the first channel?
So your 14 days are spent on real conversations, not on waiting for an invite or setting up users and rules. The trial is Growth, no card, up to 300 conversations. When it ends, your inbox stays readable; only paid features close until you pick a plan.
What counts as a message channel?
Every marketplace (Amazon, each Mirakl marketplace such as Leroy Merlin or Carrefour, and every other one), mailbox and chat account you connect. A Mirakl key serving three shops is three channels. Data connectors (Sendcloud, Shopify, WooCommerce, PrestaShop, Holded) are free and don’t count, and neither does the live chat widget.
Can I add users or channels without changing plan?
Yes. An extra user is €15 a month (€150 a year), an extra message channel €10 a month (€100 a year). Starter takes up to 3 more of each, Growth up to 5; Scale and Enterprise are unlimited.
Who is Enterprise for?
Teams beyond Scale: from €749 a month (€7,490 a year) with 12,000 conversations, unlimited users, channels and rules, and a spend cap and 2-year terms agreed with you. Write to info@miross.io.
What about VAT?
Prices exclude VAT. EU VAT is applied at checkout from your address and VAT ID; invoices come from Stripe.