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Comparison

Miross vs eDesk

eDesk is the established helpdesk for marketplace sellers: Amazon, eBay, Mirakl operators, Kaufland, bol.com, Cdiscount, Allegro, TikTok Shop and many more connect today, with live chat, a knowledge base and an AI Agent that resolves tickets on its own for €0.99 each. It charges per user, and each plan caps how many stores you connect, so a two-person team on Amazon and one Mirakl marketplace already needs Growth; translation and AI Assist are add-ons without published prices. Miross is priced per workspace with users included, translates both ways on every plan and never lets AI send on its own. It connects Amazon, 60 Mirakl marketplaces, eBay, Kaufland, bol.com, Cdiscount, Allegro and TikTok Shop in the UK; eDesk’s list is longer, and Walmart and Otto, for instance, aren’t on Miross’s. If you need that breadth, eDesk has it; if your marketplaces are on Miross’s list, the examples below show the difference in cost.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
eDesk
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
eDeskPer user per month. Each plan also caps the stores and marketplaces you connect: 1 on Essential, 5 on Growth, 10 on Professional.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
eDeskYesMessages and order data across 21 Amazon marketplaces
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
eDeskYesMirakl, including Leroy Merlin France, Carrefour France and Spain and MediaMarkt Germany
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
eDeskYeseBay, Kaufland, bol.com, Cdiscount, Allegro, TikTok Shop, Walmart, Otto and more
Email
MirossYesGmail, Outlook or any IMAP mailbox
eDeskYes
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
eDeskPaid add-on$50 a month per connected number, on every plan
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
eDeskYesEvery plan
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
eDeskPaid add-onAI Agent on every plan, €0.99 per resolved outcome; AI Assist (suggested replies, summaries) is an add-on with no published price
Translation, both ways
MirossYesEvery plan: on arrival and on send
eDeskPaid add-onAI Translation add-on; no published price
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
eDeskThrough an app or connectorIntegrates returns tools such as Loop and AfterShip
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
eDeskYesKnowledge base published on your website
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
eDeskOn some plansAdvanced REST API on Enterprise only

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

eDesk

€178Per month, billed yearly where offered

Billed monthly: €230

  • eDesk Growth: 2 × €89€178

Why this setup. Essential connects a single store or marketplace; Amazon plus a Mirakl marketplace needs Growth.

Not covered: Translation is an add-on whose price eDesk doesn’t publish, so it isn’t included.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

eDesk

≈ €488.85Per month, billed yearly where offered

Billed monthly: ≈ €618.85

  • eDesk Growth: 5 × €89€445
  • eDesk WhatsApp: 1 × $50$50 (≈ €43.85)

Why this setup. Four marketplaces fit within Growth’s five stores; WhatsApp is charged per connected number.

Not covered: Translation is an add-on whose price eDesk doesn’t publish, so it isn’t included.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose eDesk instead

  • You sell on marketplaces Miross doesn’t connect, such as Walmart or Otto, and want them in the same inbox.
  • You want an AI agent that answers customers on its own. Miross always waits for a person to review and send.
  • You want 24/7 phone and chat support from your helpdesk vendor, and data migration included from the Growth plan.

Switching from eDesk to Miross

  1. Request an invite: we set up each workspace with you by hand.
  2. Connect each Mirakl marketplace with its API URL and a seller key; Miross finds your shops and the marketplace’s reason codes.
  3. For Amazon, create the relay address in Miross and add it in Seller Central under Notification Preferences → Messaging.
  4. Connect your support mailbox, and WhatsApp on Growth, through the sign-in wizard. New messages flow in from the moment each channel is connected, and mailboxes bring their recent mail.
  5. Run both side by side until the last open cases close in eDesk, and export the history you want to keep. eDesk doesn’t refund cancellations and keeps an account active until the next payment date, so cancel before it renews.

Miross vs eDesk

Questions sellers ask

What does eDesk cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, eDesk €178. For 5 agents and 2,000: Miross €165.83, eDesk ≈ €488.85. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Does eDesk support Mirakl marketplaces?

Yes. eDesk’s app store lists Mirakl and Mirakl marketplaces such as Leroy Merlin France, Carrefour France and Spain and MediaMarkt Germany. Miross connects 60 Mirakl marketplaces, each with its API URL and your seller key, and runs cancellations through the Mirakl API.

Is translation included in eDesk?

It’s an add-on, AI Translation, whose price isn’t published on eDesk’s pricing page (checked on 27 September 2026). Miross translates incoming messages and your replies on every plan.

Why does a small team need eDesk Growth?

eDesk’s Essential plan connects one store or marketplace. Amazon plus a Mirakl marketplace makes two, so the examples use Growth, which takes up to five. Miross Starter includes 3 message channels.

Does eDesk’s AI reply to customers on its own?

Its AI Agent can, for €0.99 per resolved outcome. Miross’s AI drafts, summarises and translates, but a person always reviews and sends.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.