Sell on TikTok Shop: support, orders, labels and invoices
UKLiveTikTok Shop UK buyer messages reach your queue through a relay mailbox you add as a customer-service user, and your replies go back to the buyer in TikTok: text and pictures, up to 2,000 characters. TikTok Shop orders come into the order book, the shipping label is made automatically by your rules with its tracking number sent back, and each order gets its invoice.
Selling on TikTok Shop with Miross
TikTok Shop buyers in the UK write through TikTok’s own chat. Miross gives you a relay mailbox to add in TikTok Shop as a customer-service user: buyer messages arrive in the same queue as Amazon and your other marketplaces, and your replies go back to the buyer in TikTok, as text and pictures, up to 2,000 characters and without links. The order number and product names come from TikTok’s email. TikTok Shop orders sit in the same order book as your other channels, the shipping label is made automatically by your rules and its tracking number goes back to TikTok Shop, and each order gets its invoice, issued by Miross itself or taken from Holded or Odoo if you keep your books there.
What Miross does with TikTok Shop
- UK only: buyer messages arrive through a relay mailbox that you add in TikTok Shop as a customer-service user.
- Replies go back to the buyer in TikTok: text and pictures, up to 2,000 characters, with no links.
- The order number and product names come from TikTok’s email.
- Messages sit in the same queue as Amazon, your other marketplaces and your mailbox, so one team answers them all.
- TikTok Shop orders come into the order book next to your other channels: to ship, on hold or shipped.
- Shipping labels are made automatically when an order is ready: your rules pick the carrier and the service by country, weight and channel.
- The tracking number and the carrier go back to TikTok Shop, so the order is confirmed as shipped without anyone retyping it.
- Invoices: Miross issues the invoice for each order itself, with your own numbering series and your template, or takes it from Holded or Odoo if you keep your books there.
How to connect
- In Miross, open Settings → Integrations and pick TikTok Shop: Miross gives you a relay address.
- In TikTok Shop Seller Center (UK), add that address as a customer-service user.
- TikTok’s activation email shows up in Miross’s setup screen: open its link to finish.
- Connect a carrier and write your shipping rules, and set your tax details once: labels and invoices then follow from each order.
Everything Miross does with TikTok Shop
- SupportOne queue for every marketplace, translated
- OrdersEvery channel’s orders in one book
- ShippingLabels made automatically by your rules
- InvoicingInvoices with the right VAT for each country
- Pricing rulesA price per market from your margin rules
- ReturnsA portal, a label and reception by scan
- CatalogueOne product record for every channel
- MikeThe assistant that works inside Miross
TikTok Shop
Questions
Which TikTok Shop shops connect?
UK shops, through the relay mailbox you add as a customer-service user.
What can a reply contain?
Text and pictures, up to 2,000 characters, with no links.
Where does the order information come from?
From TikTok’s email: the order number and product names.
Can I create shipping labels for my TikTok Shop orders?
Yes. Connect your own carrier contracts or a Sendcloud account and write rules by country, weight and channel. When a TikTok Shop order is ready, Miross makes the label by itself, and the tracking number and the carrier go back to TikTok Shop.
How are invoices for TikTok Shop orders issued?
Miross issues them itself, each with a number from your own series and your template. If you keep your books in Holded or Odoo, Miross uses the invoice from there. The invoice stays attached to its order.
Does TikTok Shop count as a message channel?
Yes. Every marketplace, mailbox and chat account you connect counts toward your plan’s message channels.
Also on Miross
- AmazonBuyer messages with the 24-hour window, orders, labels, invoices and prices.
- El Corte InglésMessages, orders, labels, invoices and prices through the Mirakl API, with your seller key.
- PcComponentesMessages, orders, labels, invoices and prices through the Mirakl API, with your seller key.
- Carrefour EspañaMessages, orders, labels, invoices and prices through the Mirakl API, with your seller key.
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