fonQ
NLLivefonQ runs on Mirakl. Miross syncs its inbox, links every thread to its order, translates on arrival and executes refunds through the marketplace API — with your seller key and nothing else.
What Miross does with fonQ
- Syncs the fonQ inbox every few minutes with cursor discipline — a truncated walk is retried, never skipped.
- Links every thread to its fonQ order automatically; the order id is right next to the conversation.
- Translates buyer messages on arrival and your replies on send, in the buyer’s language.
- Replies land in the fonQ thread, addressed to the customer or to the fonQ operator team.
- Refunds run through the marketplace API with fonQ’s own reason codes — proposed with evidence, confirmed by you.
How to connect
- Create an API key in the fonQ seller portal (Settings → API keys).
- In Miross, open Settings → Integrations, pick fonQ, paste the API URL and the key.
- Miross probes the key, discovers your shop and reason codes, and starts syncing.
fonQ
Questions
Do I need anything from fonQ’s support team?
No. The API key you generate yourself is enough. If the key serves several shops, add one integration per shop id.
Will replies show up in the fonQ back office?
Yes — Miross writes to the same thread through the marketplace API, so the conversation is complete on both sides.
What about attachments?
Inbound attachments are listed on the message; outbound files are sent with your reply and kept as copies.
Also on Miross
- DecathlonInbox, orders and refunds through the Mirakl API — connect with your seller key.
- El Corte InglésInbox, orders and refunds through the Mirakl API — connect with your seller key.
- PcComponentesInbox, orders and refunds through the Mirakl API — connect with your seller key.
- Carrefour EspañaInbox, orders and refunds through the Mirakl API — connect with your seller key.
Logos and names belong to their owners; no affiliation implied.
Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- Founding pricing, kept for two years
- A say in what gets built next