Sell on Miravia: support, orders, labels and invoices

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Miravia buyer messages arrive in the same queue as your other channels, translated both ways and sorted by the reply deadline, with the order beside the conversation. Miravia orders come into the order book, the shipping label is made automatically by your rules and its tracking number sent back, the invoice is issued with the right VAT, and a price per country is written from your margin rules. Cancellations and returns run once a person confirms.

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Miravia in Miross

Selling on Miravia means answering its buyers inside its own seller centre, within its own reply deadline, and then shipping, invoicing and pricing there too, on top of Amazon, your other marketplaces and your shop. Miross brings Miravia into the same back office: buyer messages in one queue, orders in one order book, and labels, invoices, prices and returns handled in the same place as every other channel.

Messages are translated on arrival and your replies on sending, so one team answers buyers in any language. The order sits beside the conversation. Its shipping label is made automatically by your rules and the tracking number goes back to Miravia, its invoice is issued with the VAT of the right country, and its price comes from your margin rules. Anything that changes the order, such as a cancellation or an invoice upload, runs only after a person confirms.

What Miross does with Miravia

Buyer messages from Miravia arrive in the same queue as Amazon, your other marketplaces, your mailbox and your chats.
Translated both ways: each message into your team’s language on arrival, each reply into the buyer’s language on sending.
Sorted by the marketplace’s reply deadline, and each case shows how much time is left.
The order sits beside the conversation: items, prices and status.
Miravia orders come into the order book, where they are prepared and shipped with your carriers.
Shipping labels are made automatically by your rules (country, weight, channel), and the tracking number goes back to Miravia, where the order is confirmed as shipped.
Invoices: Miross issues the invoice itself, with the VAT of the right country and your own numbering series, or takes it from Holded or Odoo if you keep your books there.
A price per country from your margin rules, written to Miravia once you approve it.
Cancellations and invoice upload from the case, each one confirmed by a person before it runs.
Returns handled from the same case, with the return label from your own carrier.

How to connect

In your Miravia seller centre, authorise Miross or create the API credentials for an integration.
In Miross, open Settings → Integrations, pick Miravia and complete the connection; Miross checks the access on the spot.
Choose how much history to import. Messages and orders start arriving, each conversation with its order.
Connect a carrier and write your shipping rules, and set your tax details once: labels and invoices then follow from each order.

Everything Miross does with Miravia

Miravia

Questions

Do buyers see that I answer from Miross?

No. Replies go back through Miravia, into the same conversation the buyer started, so Miravia and the buyer see one complete thread.

In which language do I answer?

In yours. Miross translates each buyer message on arrival and your reply on sending, so one team covers every country you sell in.

How does Miross help with the Miravia reply deadline?

Each case shows the time left to answer, and the queue puts the most urgent first, across Miravia and every other channel.

Can a rule cancel an order by itself?

No. A cancellation or an invoice upload on Miravia runs only after a person checks it and confirms.

Can I create shipping labels for my Miravia orders?

Yes. Orders from Miravia come into the order book, the label is made by itself with the carrier and the service your rules choose (country, weight, channel), and the tracking number goes back to Miravia, where the order is confirmed as shipped.

How are invoices for Miravia orders issued?

Miross issues them itself: each invoice carries the VAT of the right country (the destination country’s under the one-stop shop, or your own), a number from your own series and your template. If you keep your books in Holded or Odoo, Miross uses the invoice from there.

Can Miross set my prices on Miravia?

Yes. You write a margin rule, and Miross works out the price for each country from the product’s cost, the shipping, the commission and the VAT. Each change waits for your approval, and the approved price is written to Miravia.

Does Miravia count as a message channel?

Yes. Every marketplace, mailbox and chat account you connect counts toward your plan’s message channels.