Sell on Allegro: support, orders, labels and invoices

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Buyer questions, purchase problems and claims from Allegro in Poland, Czechia, Slovakia and Hungary reach your queue every 3 minutes. Allegro orders come into the order book, the shipping label is made automatically by your rules and its tracking number sent back, the invoice is issued with the right VAT and uploaded to the order, and prices are written from your margin rules. Cancellations, refunds and claims are settled once a person confirms. You sign in on Allegro: no keys to copy.

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Selling on Allegro with Miross

Allegro sells in Poland, Czechia, Slovakia and Hungary, and its buyers ask questions, report a purchase problem or open a claim. Miross brings all three into your queue every 3 minutes, translated into your team’s language, and your replies go back through Allegro: up to 2,000 characters, with attachments up to 5 MB. Allegro orders come into the order book, the shipping label is made automatically by your rules and its tracking number goes back to Allegro. The invoice is issued with the VAT of the right country, by Miross itself or from Holded or Odoo if you keep your books there, and uploaded to the Allegro order; prices are written from your margin rules. A person can cancel (the order is marked cancelled, then refunded); full or partial refunds and accepting or rejecting claims work the same way. You connect by signing in on Allegro: no keys to copy.

What Miross does with Allegro

Buyer questions, purchase problems and claims from Allegro in Poland, Czechia, Slovakia and Hungary arrive in the queue every 3 minutes.
Replies go back through Allegro: up to 2,000 characters, with attachments up to 5 MB.
Claims are answered and then accepted or rejected from the same case, once a person confirms.
Allegro orders come into the order book next to Amazon, your other marketplaces and your shop.
Shipping labels are made automatically by your rules (country, weight, channel), and the tracking number goes back to Allegro, where the order is confirmed as shipped.
Invoices: Miross issues the invoice itself, with the VAT of the right country, or takes it from Holded or Odoo if you keep your books there. It is uploaded to the Allegro order once a person confirms.
A price per country from your margin rules, written to Allegro once you approve it.
A cancellation (the order is marked cancelled, then refunded) once a person confirms. Full or partial refunds on their own work the same way.

How to connect

In Miross, open Settings → Integrations and pick Allegro.
Sign in on Allegro and approve Miross: your password never reaches Miross, and there are no keys to copy.
One connection covers Poland, Czechia, Slovakia and Hungary; messages arrive every 3 minutes from then on, and orders come into the order book.
Connect a carrier and write your shipping rules, and set your tax details once: labels and invoices then follow from each order.

Everything Miross does with Allegro

Allegro

Questions

Can Miross accept or reject an Allegro claim?

Yes, once a person confirms. Claims arrive as conversations, so you answer the buyer and settle the claim from the same case.

Do I need API keys?

No. You sign in on Allegro and approve Miross; your Allegro password never reaches Miross.

How does a cancellation work?

Miross marks the order as cancelled on Allegro and then refunds it, once a person confirms.

Can I create shipping labels for my Allegro orders?

Yes. Connect your own carrier contracts or a Sendcloud account and write rules by country, weight and channel. When an Allegro order is ready, Miross makes the label by itself, and the tracking number and the carrier go back to Allegro, where the order is confirmed as shipped.

How are invoices for Allegro orders issued?

Miross issues them itself: each invoice carries the VAT of the right country (the destination country’s under the one-stop shop, or your own), a number from your own series and your template. If you keep your books in Holded or Odoo, Miross uses the invoice from there. Either way it is uploaded to the Allegro order once a person confirms.

Can Miross set my prices on Allegro?

Yes. You write a margin rule, and Miross works out the price for each country from the product’s cost, the shipping, the commission and the VAT. Each change waits for your approval, and the approved price is written to Allegro.

Does Allegro count as a message channel?

Yes. Every marketplace, mailbox and chat account you connect counts toward your plan’s message channels.