Alternatives
Chatwoot alternatives for marketplace sellers
Chatwoot is low-cost, open source and strong on live chat, but its site documents no marketplace integration as of 27 September 2026, and its cloud runs in the United States. Most of these alternatives connect Amazon, directly or through a connector, priced for the same two teams.
Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.
Priced for the same two teams
Per month, excluding VAT, billed yearly where offered. The last two columns show what each site documents about Amazon and Mirakl.
Small team: 2 agents, 500 conversations a month. Growing team: 5 agents, 2,000 conversations a month. Each vendor’s cheapest documented setup for the team, with connectors where Amazon or Mirakl need one; the page comparing it with Miross shows every line.
Who each one suits
Miross
Amazon, 60 Mirakl marketplaces, eBay, Kaufland, bol.com, Cdiscount and more in one inbox, translated both ways, with orders, shipping labels, invoices and returns in the same workspace; priced per workspace.
HIVE
Flat plans close to Miross’s, with Amazon, eBay, live chat and a help centre; two Mirakl marketplaces.
Miross vs HIVE →Replyco
A marketplace helpdesk strong on Amazon, eBay and German marketplaces; no Mirakl documented.
Miross vs Replyco →Freshdesk
An affordable general helpdesk with a customer portal and knowledge base; marketplaces through connectors.
Miross vs Freshdesk →Trengo
A WhatsApp-first omnichannel inbox for larger teams; little marketplace coverage.
Miross vs Trengo →Help Scout
A clean helpdesk for email and chat teams; Amazon through ChannelReply.
Miross vs Help Scout →
What Miross does beyond the inbox
Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.
Orders
Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.
Shipping labels
Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.
Invoices with EU VAT
An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.
Prices per marketplace
A price for each marketplace and country, worked out from your costs and your margin rules.
Returns
A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.
Catalogue and purchasing
Products with their costs, suppliers and purchase orders in one catalogue.
Warehouse
A location for every product and pick routes for the day’s orders.
Mike
The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.
When to stay with Chatwoot
- You want to self-host the helpdesk.
- Live chat and social are your main channels, and marketplaces aren’t.
- Price is the deciding factor.
Switching from Chatwoot to Miross
- Request an invite; we set up the workspace with you.
- Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key: those conversations join your inbox for the first time.
- Connect your mailbox, and on Growth link WhatsApp by scanning a QR code.
- Swap Chatwoot’s website widget for Miross’s: one script tag on your shop, and each chat lands in your queue as a case.
- Export your conversations and contacts through Chatwoot’s API before you close the account.
Chatwoot alternatives for marketplace sellers
Questions sellers ask
Which of these helpdesks connect Amazon and Mirakl marketplaces?
Both directly: Miross. Amazon directly: HIVE and Replyco. Through apps or connectors: Freshdesk and Help Scout. Partly: Trengo. Neither documented: Chatwoot. The table above has the details and the sources.
Which of them include translation?
Included: Miross, Replyco and Trengo. From some plans: Freshdesk. As a paid add-on: HIVE. Partly: Chatwoot and Help Scout.
Is there an alternative to Chatwoot hosted in the EU?
Miross stores your database, attachments and backups in Germany. For the others, check where each vendor hosts your data before you decide.
Is Miross only a helpdesk?
No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.
What does Mike, Miross’s assistant, do?
Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.
Does Miross make shipping labels and invoices for marketplace orders?
Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.
Sources
Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.
- chatwoot.com/pricingChatwoot: prices and plans and features
- chatwoot.com/hc/user-guide/articles/1679916448-how-t…Chatwoot: features
- chatwoot.com/industries/ecommerceChatwoot: features
- hivehd.app/pricingHIVE: prices and plans and features
- hivehd.appHIVE: features
- replyco.io/en/pricingReplyco: prices and plans and features
- replyco.io/en/integrationsReplyco: features
- freshworks.com/freshdesk/pricingFreshdesk: prices and plans and features
- freshworks.com/freshdesk/omni/pricingFreshdesk: prices and plans and features
- channelreply.com/pricing/channelreplyFreshdesk, ChannelReply: features and prices and plans
- channelreply.com/help/view/mirakl-integrationFreshdesk, ChannelReply: features
- support.freshdesk.com/support/solutions/articles/238137-whats…Freshdesk: features
- freshworks.com/apps/supportsyncFreshdesk: features
- developers.freshdesk.com/apiFreshdesk: features
- trengo.com/pricesTrengo: prices and plans and features
- trengo.com/integrations/amazonTrengo: features
- trengo.com/integrationsTrengo: features
- trengo.com/products/ai-automationTrengo: features
- help.trengo.com/article/configuring-your-help-centreTrengo: features
- developers.trengo.com/docs/welcomeTrengo: features
- helpscout.com/pricingHelp Scout: prices and plans and features
- helpscout.com/help-desk-integration/channelreplyHelp Scout: features
- juble.ioHelp Scout: features
- ecb.europa.eu/stats/eurofxref/eurofxref-daily.xmlEuropean Central Bank: euro reference rates of 25 September 2026
Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.
Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- A say in what gets built next