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Comparison

Miross vs Help Scout

Help Scout is a clean, well-liked helpdesk for small teams: per-user plans, live chat, WhatsApp, Instagram and Messenger from Standard, Docs sites for a help centre, a public API, and AI help that grows with the plan. For marketplaces it relies on connectors: Amazon messages come in through ChannelReply from the Standard plan, and ChannelReply’s Mirakl support for Help Scout is still in alpha, which leaves connectors such as Juble.io. Miross connects Amazon and 60 Mirakl marketplaces directly and translates incoming messages and replies on every plan, where Help Scout’s AI Assist translates the text you write. For a direct-to-consumer brand or a service business, Help Scout is a mature, pleasant choice; for a marketplace seller, Miross does the marketplace part itself.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Feature by feature

What each one offers, or documents on its own site, as of 27 September 2026.

Feature
Miross
Help Scout
How you pay
MirossPer workspace, with users included: Starter €49 a month (3 users, 500 conversations), Growth €199 (10 users, 2,000). Extra conversations cost €10 per 100.
Help ScoutPer user per month. The free plan takes 5 users but only 100 contacts a month.
Amazon buyer messages
MirossYesBuyer messages through a relay mailbox; the 24-hour window tracked per message
Help ScoutThrough an app or connectorThrough ChannelReply (Standard and up)
Mirakl marketplaces (Leroy Merlin, Carrefour, MediaMarkt…)
MirossYes60 Mirakl marketplaces, each with its own key: messages, order context and cancellations through the Mirakl API
Help ScoutThrough an app or connectorThrough connectors such as Juble.io
Other marketplaces
MirossYesKaufland, bol.com, Cdiscount, eBay, Allegro, Miravia, Temu, AliExpress and TikTok Shop. TikTok Shop is UK only, and Cdiscount’s connection through Octopia also brings Fyndiq, CDON, Joom, Rakuten, Alltricks and OnBuy.
Help ScoutThrough an app or connectoreBay, Etsy, Walmart and others through ChannelReply
Email
MirossYesGmail, Outlook or any IMAP mailbox
Help ScoutYes
WhatsApp
MirossYesGrowth and up, with Instagram, Telegram and LinkedIn
Help ScoutOn some plansStandard and up
Live chat on your website
MirossYesEvery plan: a chat button on your shop (one script tag), shown in English, Spanish, French or German to match the page; self-service for order status, returns and help articles, and no AI replies; each chat is a case in your queue. 1 widget on Starter, 3 on Growth, unlimited on Scale
Help ScoutOn some plansStandard and up
AI, and what it costs
MirossYesIncluded in the plan: translation and Formalize on every plan; from Growth, Mike, the assistant, drafts replies, writes summaries and reads voice notes, photos and documents. AI never sends on its own.
Help ScoutOn some plansAI Assist on Standard; AI Drafts and summaries from Plus; AI Answers $0.75 per resolution
Translation, both ways
MirossYesEvery plan: on arrival and on send
Help ScoutPartlyAI Assist translates the text you write (Standard and up)
Returns portal
MirossYesGrowth and up: customer portal, return labels with your own carrier or through Sendcloud, reception by scan and refunds
Help ScoutNot documented on their site as of 27 September 2026
Help centre
MirossYesGrowth and up: knowledge articles that feed AI drafts, and a public help centre at miross.io/h/<name> in one language; every language and your own domain on Scale
Help ScoutYesDocs sites on every plan
Public API
MirossYesREST API and MCP server: read from Growth, write on Scale; webhooks on Scale
Help ScoutYes200 calls a minute on Standard

What it costs: two example teams

The same team, volume and channels on each side, with the cheapest documented setup that covers them. Per month, excluding VAT.

Small team

2 agents, 500 conversations a month

250 from Amazon, 150 from one Mirakl marketplace such as Leroy Merlin, 100 by email.

Miross

€40.83Per month, billed yearly where offered

Billed monthly: €49

  • Miross Starter, 500 conversations included€40.83

Why this setup. Starter includes 3 users, 500 conversations and 3 message channels, with translation both ways, the order book and shipping labels.

Help Scout

≈ €84.19Per month, billed yearly where offered

Billed monthly: ≈ €99.97

  • Help Scout Standard: 2 × $25$50 (≈ €43.85)
  • ChannelReply Standard for 500 customer messages, 200 included$46 (≈ €40.34)

Why this setup. Standard is the first paid plan and the one ChannelReply requires; the free plan stops at 100 contacts a month.

Not covered: ChannelReply’s Mirakl support for this helpdesk is still in alpha, so the Mirakl messages aren’t covered; Juble.io lists Mirakl for it.

Growing team

5 agents, 2,000 conversations a month

1,000 from Amazon, 600 from three Mirakl marketplaces, 250 by email and 150 on WhatsApp.

Miross

€165.83Per month, billed yearly where offered

Billed monthly: €199

  • Miross Growth, 2,000 conversations included€165.83

Why this setup. Growth includes 10 users, 2,000 conversations and 10 message channels, with WhatsApp, AI drafts, returns and invoicing.

Help Scout

≈ €199.95Per month, billed yearly where offered

Billed monthly: ≈ €235.90

  • Help Scout Standard: 5 × $25$125 (≈ €109.62)
  • ChannelReply Pro for 2,000 customer messages, 1,000 included$103 (≈ €90.33)

Why this setup. Standard includes WhatsApp. Amazon messages come in through ChannelReply, priced separately.

Not covered: ChannelReply’s Mirakl support for this helpdesk is still in alpha, so the Mirakl messages aren’t covered; Juble.io lists Mirakl for it.

How these numbers are built
  • Prices exclude VAT. “Per month” is a twelfth of the yearly price where the vendor sells yearly plans, otherwise the monthly price.
  • Every conversation gets at least one reply in the month, so it counts once for Miross and as one ticket or conversation elsewhere.
  • Connectors that bill per customer message are priced at 2 customer messages per marketplace conversation.
  • Dollars and pounds are converted at the European Central Bank reference rate of 25 September 2026: 1 € = 1.1403 $ = 0.86045 £.
  • Charges from third parties, such as Meta or Twilio for WhatsApp, aren’t included on either side.
  • Miross is priced at its list prices.

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to choose Help Scout instead

  • Most of your conversations are email and chat from your own website.
  • You want a help centre on every plan; Miross’s starts on Growth.
  • You’d like a free plan for up to 5 users at low volume (100 contacts a month).

Switching from Help Scout to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key, then disconnect Amazon from ChannelReply.
  3. Connect your support mailbox directly (Gmail, Outlook or IMAP); if it forwards to Help Scout today, remove the forwarding once Miross is receiving.
  4. Recreate your workflows as Miross rules.
  5. Past conversations stay in Help Scout; export what you need before you cancel.

Miross vs Help Scout

Questions sellers ask

What does Help Scout cost compared with Miross?

For 2 agents and 500 conversations a month: Miross €40.83, Help Scout ≈ €84.19. For 5 agents and 2,000: Miross €165.83, Help Scout ≈ €199.95. Per month excluding VAT, billed yearly where offered; the examples above show how each figure is built.

Can Help Scout receive Amazon messages?

Through ChannelReply, which needs Help Scout Standard or above; the examples above include it. Miross receives Amazon messages directly through a relay address.

Does Help Scout translate?

Its AI Assist can translate the text you write, from the Standard plan. Miross translates incoming messages on arrival and your replies on send, on every plan.

Which is better for a business that doesn’t sell on marketplaces?

Help Scout. Miross is built around marketplace conversations; without them, you’d be paying for strengths you don’t use.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

One email when your cohort opens. No newsletter, no sharing.