Alternatives
Freshdesk alternatives for marketplace sellers
Freshdesk is affordable per seat, but live chat sits in a separate product, translation starts on Pro, and marketplaces need a connector. These are the alternatives sellers compare it with, priced for the same two teams.
Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.
Priced for the same two teams
Per month, excluding VAT, billed yearly where offered. The last two columns show what each site documents about Amazon and Mirakl.
Small team: 2 agents, 500 conversations a month. Growing team: 5 agents, 2,000 conversations a month. Each vendor’s cheapest documented setup for the team, with connectors where Amazon or Mirakl need one; the page comparing it with Miross shows every line.
Who each one suits
Miross
Amazon, 60 Mirakl marketplaces, eBay, Kaufland, bol.com, Cdiscount and more in one inbox, translated both ways, with orders, shipping labels, invoices and returns in the same workspace; priced per workspace.
Zendesk
The general-purpose platform for large, multi-channel teams; marketplaces through connectors.
Miross vs Zendesk →Help Scout
A clean helpdesk for email and chat teams; Amazon through ChannelReply.
Miross vs Help Scout →Chatwoot
Open source, low-cost and self-hostable, strong on live chat and social; no marketplace integration documented.
Miross vs Chatwoot →eDesk
The broadest marketplace coverage today and an AI agent that resolves tickets; priced per user, with a store limit per plan.
Miross vs eDesk →Trengo
A WhatsApp-first omnichannel inbox for larger teams; little marketplace coverage.
Miross vs Trengo →
What Miross does beyond the inbox
Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.
Orders
Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.
Shipping labels
Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.
Invoices with EU VAT
An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.
Prices per marketplace
A price for each marketplace and country, worked out from your costs and your margin rules.
Returns
A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.
Catalogue and purchasing
Products with their costs, suppliers and purchase orders in one catalogue.
Warehouse
A location for every product and pick routes for the day’s orders.
Mike
The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.
When to stay with Freshdesk
- You want a customer portal and knowledge base on every plan.
- Cost per seat is what matters most.
- Your support covers more than marketplace customers.
Switching from Freshdesk to Miross
- Request an invite; we set up the workspace with you.
- Connect Amazon and each Mirakl marketplace directly in Miross, and remove them from ChannelReply, or whichever connector you use.
- Connect your support mailbox through the sign-in wizard. Miross links WhatsApp by QR code, like WhatsApp Web: a number registered on the WhatsApp Business API, as Freshdesk’s integration uses, may need to leave the API before you can link it that way.
- Recreate the automations you rely on as Miross rules.
- Freshdesk cancellations take effect at the end of the term, so time the switch to your renewal date, and export the tickets you need first.
Freshdesk alternatives for marketplace sellers
Questions sellers ask
Which of these helpdesks connect Amazon and Mirakl marketplaces?
Both directly: Miross and eDesk. Through apps or connectors: Freshdesk, Zendesk and Help Scout. Partly: Trengo. Neither documented: Chatwoot. The table above has the details and the sources.
Which of them include translation?
Included: Miross, Zendesk and Trengo. From some plans: Freshdesk. As a paid add-on: eDesk. Partly: Help Scout and Chatwoot.
Is Freshdesk Omni an alternative to Freshdesk?
It’s the same company’s omnichannel edition: Freshdesk with live chat and messaging, from €29 per agent a month billed yearly, against €17 for Freshdesk Growth.
Is Miross only a helpdesk?
No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.
What does Mike, Miross’s assistant, do?
Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.
Does Miross make shipping labels and invoices for marketplace orders?
Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.
Sources
Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.
- freshworks.com/freshdesk/pricingFreshdesk: prices and plans and features
- freshworks.com/freshdesk/omni/pricingFreshdesk: prices and plans and features
- channelreply.com/pricing/channelreplyFreshdesk, Zendesk, ChannelReply: features and prices and plans
- channelreply.com/help/view/mirakl-integrationFreshdesk, Zendesk, ChannelReply: features
- support.freshdesk.com/support/solutions/articles/238137-whats…Freshdesk: features
- freshworks.com/apps/supportsyncFreshdesk: features
- developers.freshdesk.com/apiFreshdesk: features
- zendesk.es/pricingZendesk: prices and plans and features
- zendesk.com/pricingZendesk: prices and plans and features
- support.zendesk.com/hc/en-us/articles/4408842821786-Adding-…Zendesk: features
- support.zendesk.com/hc/en-us/articles/6327770807450-Transla…Zendesk: features
- help.loopreturns.com/en/articles/1920129Zendesk: features
- helpscout.com/pricingHelp Scout: prices and plans and features
- helpscout.com/help-desk-integration/channelreplyHelp Scout: features
- juble.ioHelp Scout: features
- chatwoot.com/pricingChatwoot: prices and plans and features
- chatwoot.com/hc/user-guide/articles/1679916448-how-t…Chatwoot: features
- chatwoot.com/industries/ecommerceChatwoot: features
- edesk.com/pricingeDesk: prices and plans and features
- support.edesk.com/how-whatsapp-pricing-workseDesk: prices and plans and features
- edesk.com/appstoreeDesk: features
- edesk.com/blog/best-ecommerce-returns-softwareeDesk: features
- edesk.com/knowledge-baseeDesk: features
- trengo.com/pricesTrengo: prices and plans and features
- trengo.com/integrations/amazonTrengo: features
- trengo.com/integrationsTrengo: features
- trengo.com/products/ai-automationTrengo: features
- help.trengo.com/article/configuring-your-help-centreTrengo: features
- developers.trengo.com/docs/welcomeTrengo: features
- ecb.europa.eu/stats/eurofxref/eurofxref-daily.xmlEuropean Central Bank: euro reference rates of 25 September 2026
Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.
Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- A say in what gets built next