Alternatives
Gorgias alternatives for marketplace sellers
Gorgias is built for Shopify and priced by tickets. Sellers who mostly sell on marketplaces end up adding apps for Amazon and Mirakl messages. These alternatives start from marketplaces, or from other kinds of store, priced for the same two teams.
Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.
Priced for the same two teams
Per month, excluding VAT, billed yearly where offered. The last two columns show what each site documents about Amazon and Mirakl.
Small team: 2 agents, 500 conversations a month. Growing team: 5 agents, 2,000 conversations a month. Each vendor’s cheapest documented setup for the team, with connectors where Amazon or Mirakl need one; the page comparing it with Miross shows every line.
Who each one suits
Miross
Amazon, 60 Mirakl marketplaces, eBay, Kaufland, bol.com, Cdiscount and more in one inbox, translated both ways, with orders, shipping labels, invoices and returns in the same workspace; priced per workspace.
Richpanel
A direct-to-consumer helpdesk with a free self-service portal and AI; yearly contracts only.
Miross vs Richpanel →eDesk
The broadest marketplace coverage today and an AI agent that resolves tickets; priced per user, with a store limit per plan.
Miross vs eDesk →Zendesk
The general-purpose platform for large, multi-channel teams; marketplaces through connectors.
Miross vs Zendesk →Help Scout
A clean helpdesk for email and chat teams; Amazon through ChannelReply.
Miross vs Help Scout →HIVE
Flat plans close to Miross’s, with Amazon, eBay, live chat and a help centre; two Mirakl marketplaces.
Miross vs HIVE →
What Miross does beyond the inbox
Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.
Orders
Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.
Shipping labels
Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.
Invoices with EU VAT
An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.
Prices per marketplace
A price for each marketplace and country, worked out from your costs and your margin rules.
Returns
A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.
Catalogue and purchasing
Products with their costs, suppliers and purchase orders in one catalogue.
Warehouse
A location for every product and pick routes for the day’s orders.
Mike
The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.
When to stay with Gorgias
- Your store runs on Shopify and your AI should act on orders.
- Live chat and social drive a large share of your sales.
- You want voice and SMS in the helpdesk.
Switching from Gorgias to Miross
- Request an invite; we set up the workspace with you.
- Connect Amazon through Miross’s relay address and each Mirakl marketplace with its API key, then switch off the marketplace apps in Gorgias so messages don’t arrive twice.
- Connect your Shopify store as a free data connector: Miross links conversations to their orders and, on Growth, changes an address or cancels an unshipped order once a person confirms.
- Connect the mailbox your store uses, and swap Gorgias’s chat on your store for Miross’s widget: one script tag.
- Past tickets stay in Gorgias; export what you need before your plan renews.
Gorgias alternatives for marketplace sellers
Questions sellers ask
Which of these helpdesks connect Amazon and Mirakl marketplaces?
Both directly: Miross and eDesk. Amazon directly: Richpanel and HIVE. Through apps or connectors: Gorgias, Zendesk and Help Scout. The table above has the details and the sources.
Which of them include translation?
Included: Miross, Gorgias, Richpanel and Zendesk. As a paid add-on: eDesk and HIVE. Partly: Help Scout.
Which Gorgias alternative is closest for a Shopify brand?
Richpanel: also built for direct-to-consumer brands, with order data in the inbox, a free self-service portal and AI agents billed per handled conversation, on yearly contracts.
Is Miross only a helpdesk?
No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.
What does Mike, Miross’s assistant, do?
Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.
Does Miross make shipping labels and invoices for marketplace orders?
Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.
Sources
Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.
- gorgias.com/pricingGorgias: prices and plans and features
- gorgias.com/appsGorgias: features
- gorgias.com/product/whatsappGorgias: features
- docs.gorgias.com/en-US/translate-tickets-in-gorgias-2518…Gorgias: features
- richpanel.com/pricingRichpanel: prices and plans and features
- richpanel.com/integrationsRichpanel: features
- developer.richpanel.comRichpanel: features
- edesk.com/pricingeDesk: prices and plans and features
- support.edesk.com/how-whatsapp-pricing-workseDesk: prices and plans and features
- edesk.com/appstoreeDesk: features
- edesk.com/blog/best-ecommerce-returns-softwareeDesk: features
- edesk.com/knowledge-baseeDesk: features
- zendesk.es/pricingZendesk: prices and plans and features
- zendesk.com/pricingZendesk: prices and plans and features
- channelreply.com/pricing/channelreplyZendesk, ChannelReply: features and prices and plans
- channelreply.com/help/view/mirakl-integrationZendesk, ChannelReply: features
- support.zendesk.com/hc/en-us/articles/4408842821786-Adding-…Zendesk: features
- support.zendesk.com/hc/en-us/articles/6327770807450-Transla…Zendesk: features
- help.loopreturns.com/en/articles/1920129Zendesk: features
- helpscout.com/pricingHelp Scout: prices and plans and features
- helpscout.com/help-desk-integration/channelreplyHelp Scout: features
- juble.ioHelp Scout: features
- hivehd.app/pricingHIVE: prices and plans and features
- hivehd.appHIVE: features
- ecb.europa.eu/stats/eurofxref/eurofxref-daily.xmlEuropean Central Bank: euro reference rates of 25 September 2026
Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.
Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- A say in what gets built next