Alternatives
eDesk alternatives for marketplace sellers
eDesk connects one of the widest ranges of marketplaces of any helpdesk: nearly 300, it says. Sellers look elsewhere for other reasons: it charges per user, each plan caps the stores you connect, and AI Assist and translation are add-ons without published prices. These are the helpdesks marketplace sellers compare it with, priced for the same two teams.
Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.
Priced for the same two teams
Per month, excluding VAT, billed yearly where offered. The last two columns show what each site documents about Amazon and Mirakl.
Small team: 2 agents, 500 conversations a month. Growing team: 5 agents, 2,000 conversations a month. Each vendor’s cheapest documented setup for the team, with connectors where Amazon or Mirakl need one; the page comparing it with Miross shows every line.
Who each one suits
Miross
Amazon, 60 Mirakl marketplaces, eBay, Kaufland, bol.com, Cdiscount and more in one inbox, translated both ways, with orders, shipping labels, invoices and returns in the same workspace; priced per workspace.
HIVE
Flat plans close to Miross’s, with Amazon, eBay, live chat and a help centre; two Mirakl marketplaces.
Miross vs HIVE →Replyco
A marketplace helpdesk strong on Amazon, eBay and German marketplaces; no Mirakl documented.
Miross vs Replyco →ChannelReply
Adds Amazon, eBay, Walmart and more to the helpdesk you already have; Mirakl in beta.
Miross vs ChannelReply →Richpanel
A direct-to-consumer helpdesk with a free self-service portal and AI; yearly contracts only.
Miross vs Richpanel →Zendesk
The general-purpose platform for large, multi-channel teams; marketplaces through connectors.
Miross vs Zendesk →
What Miross does beyond the inbox
Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.
Orders
Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.
Shipping labels
Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.
Invoices with EU VAT
An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.
Prices per marketplace
A price for each marketplace and country, worked out from your costs and your margin rules.
Returns
A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.
Catalogue and purchasing
Products with their costs, suppliers and purchase orders in one catalogue.
Warehouse
A location for every product and pick routes for the day’s orders.
Mike
The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.
When to stay with eDesk
- You sell on marketplaces beyond Miross’s list, such as Walmart or Otto, and need them all in one inbox.
- You want an AI agent that answers customers on its own.
- You want your helpdesk vendor’s 24/7 phone and chat support.
Switching from eDesk to Miross
- Request an invite: we set up each workspace with you by hand.
- Connect each Mirakl marketplace with its API URL and a seller key; Miross finds your shops and the marketplace’s reason codes.
- For Amazon, create the relay address in Miross and add it in Seller Central under Notification Preferences → Messaging.
- Connect your support mailbox, and WhatsApp on Growth, through the sign-in wizard. New messages flow in from the moment each channel is connected, and mailboxes bring their recent mail.
- Run both side by side until the last open cases close in eDesk, and export the history you want to keep. eDesk doesn’t refund cancellations and keeps an account active until the next payment date, so cancel before it renews.
eDesk alternatives for marketplace sellers
Questions sellers ask
Which of these helpdesks connect Amazon and Mirakl marketplaces?
Both directly: Miross and eDesk. Amazon directly: HIVE, Replyco, ChannelReply and Richpanel. Through apps or connectors: Zendesk. The table above has the details and the sources.
Which of them include translation?
Included: Miross, Replyco, Richpanel and Zendesk. As a paid add-on: eDesk and HIVE. Not included or not documented: ChannelReply.
Which eDesk alternative works most like it?
For marketplace sellers, HIVE and Replyco: both bring marketplace messages and orders into one inbox, HIVE with flat plans and Replyco with ticket or per-user pricing. ChannelReply is different: it adds marketplace messages to a helpdesk you already use.
Is Miross only a helpdesk?
No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.
What does Mike, Miross’s assistant, do?
Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.
Does Miross make shipping labels and invoices for marketplace orders?
Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.
Sources
Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.
- edesk.com/pricingeDesk: prices and plans and features
- support.edesk.com/how-whatsapp-pricing-workseDesk: prices and plans and features
- edesk.com/appstoreeDesk: features
- edesk.com/blog/best-ecommerce-returns-softwareeDesk: features
- edesk.com/knowledge-baseeDesk: features
- hivehd.app/pricingHIVE: prices and plans and features
- hivehd.appHIVE: features
- replyco.io/en/pricingReplyco: prices and plans and features
- replyco.io/en/integrationsReplyco: features
- channelreply.com/pricing/channelreplyChannelReply, Zendesk: prices and plans and features
- channelreply.com/help/view/mirakl-integrationChannelReply, Zendesk: features
- richpanel.com/pricingRichpanel: prices and plans and features
- richpanel.com/integrationsRichpanel: features
- developer.richpanel.comRichpanel: features
- zendesk.es/pricingZendesk: prices and plans and features
- zendesk.com/pricingZendesk: prices and plans and features
- support.zendesk.com/hc/en-us/articles/4408842821786-Adding-…Zendesk: features
- support.zendesk.com/hc/en-us/articles/6327770807450-Transla…Zendesk: features
- help.loopreturns.com/en/articles/1920129Zendesk: features
- ecb.europa.eu/stats/eurofxref/eurofxref-daily.xmlEuropean Central Bank: euro reference rates of 25 September 2026
Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.
Early access
Request your invite.
A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.
- Hands-on setup of every connection
- A say in what gets built next