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Alternatives

Zendesk alternatives for marketplace sellers

Zendesk does almost everything, but a marketplace seller pays per agent and adds a connector for Amazon and Mirakl messages, while WhatsApp and live chat come with the Suite plans. These are the alternatives sellers compare it with, from general helpdesks to marketplace specialists, priced for the same two teams.

Miross covers more than support. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets a price per marketplace from your margin rules and runs returns from the portal to the refund. Mike, its assistant, answers from your own orders, costs and cases and prepares the work for you to confirm.

Prices checked on 27 September 2026 · Sources

Priced for the same two teams

Per month, excluding VAT, billed yearly where offered. The last two columns show what each site documents about Amazon and Mirakl.

HelpdeskSmall teamGrowing teamAmazonMirakl
ZendesktodaySmall team≈ €91.49Growing team≈ €407.42AmazonVia appMiraklVia app
ChatwootSmall team≈ €33.32Growing team≈ €83.31Amazon—Mirakl—
MirossSmall team€40.83Growing team€165.83AmazonYesMiraklYes
Help ScoutSmall team≈ €84.19Growing team≈ €199.95AmazonVia appMiraklVia app
FreshdeskSmall team≈ €87.49Growing team≈ €217.42AmazonVia appMiraklVia app
GorgiasSmall team≈ €154.35Growing team≈ €353.42AmazonVia appMiraklVia app
eDeskSmall team€178Growing team≈ €488.85AmazonYesMiraklYes

Small team: 2 agents, 500 conversations a month. Growing team: 5 agents, 2,000 conversations a month. Each vendor’s cheapest documented setup for the team, with connectors where Amazon or Mirakl need one; the page comparing it with Miross shows every line.

Who each one suits

  • Miross

    Amazon, 60 Mirakl marketplaces, eBay, Kaufland, bol.com, Cdiscount and more in one inbox, translated both ways, with orders, shipping labels, invoices and returns in the same workspace; priced per workspace.

  • Freshdesk

    An affordable general helpdesk with a customer portal and knowledge base; marketplaces through connectors.

    Miross vs Freshdesk →

  • eDesk

    The broadest marketplace coverage today and an AI agent that resolves tickets; priced per user, with a store limit per plan.

    Miross vs eDesk →

  • Help Scout

    A clean helpdesk for email and chat teams; Amazon through ChannelReply.

    Miross vs Help Scout →

  • Gorgias

    Shopify-first, priced by tickets rather than agents, with a strong AI agent and live chat.

    Miross vs Gorgias →

  • Chatwoot

    Open source, low-cost and self-hostable, strong on live chat and social; no marketplace integration documented.

    Miross vs Chatwoot →

What Miross does beyond the inbox

Support is one part of Miross. The same workspace runs the rest of a seller’s back office, and every part works from the same orders.

  • Orders

    Orders from Amazon, your marketplaces and your own shop in one order book: what ships today, what is on hold and what already left.

  • Shipping labels

    Labels made automatically by your rules, with your own carrier contracts or Sendcloud. Tracking goes back to the marketplace.

  • Invoices with EU VAT

    An invoice for each order with the VAT it calls for: one-stop shop, home VAT, intra-community or local registration. Your numbering series and your template.

  • Prices per marketplace

    A price for each marketplace and country, worked out from your costs and your margin rules.

  • Returns

    A returns portal for your customers, the label from your carrier, reception by scanning with a phone and the refund.

  • Catalogue and purchasing

    Products with their costs, suppliers and purchase orders in one catalogue.

  • Warehouse

    A location for every product and pick routes for the day’s orders.

  • Mike

    The assistant that works inside Miross: ask in plain words how the shop is doing and he answers from your own orders, costs and cases, drafts replies and prepares the work.

When to stay with Zendesk

  • Your team is large, with complex routing, several brands and voice.
  • You depend on apps from Zendesk’s marketplace.
  • You need enterprise controls and a long track record.

Switching from Zendesk to Miross

  1. Request an invite; we set up the workspace with you.
  2. Connect Amazon and each Mirakl marketplace directly in Miross, and disconnect them from ChannelReply, or whichever connector you use, so messages don’t arrive twice.
  3. Connect your support mailbox, and WhatsApp on Growth, through the sign-in wizard.
  4. Recreate the triggers and automations you rely on as Miross rules.
  5. Keep Zendesk until its open tickets are closed and export what you need to keep, then cancel Zendesk and the connector at the end of their billing periods.

Zendesk alternatives for marketplace sellers

Questions sellers ask

Which of these helpdesks connect Amazon and Mirakl marketplaces?

Both directly: Miross and eDesk. Through apps or connectors: Zendesk, Freshdesk, Help Scout and Gorgias. Neither documented: Chatwoot. The table above has the details and the sources.

Which of them include translation?

Included: Miross, Zendesk and Gorgias. From some plans: Freshdesk. As a paid add-on: eDesk. Partly: Help Scout and Chatwoot.

What is the closest general-purpose alternative to Zendesk?

Freshdesk: also priced per agent, with a customer portal and knowledge base on every plan and live chat in Freshdesk Omni. Help Scout is the simpler option for small email and chat teams.

Is Miross only a helpdesk?

No. Support is one part of it. The same workspace keeps the orders from every channel in one order book, makes shipping labels by your rules with your own carrier contracts, issues invoices with EU VAT, sets prices per marketplace from your margin rules, and runs returns, the catalogue, purchasing and the warehouse. This page compares the support part.

What does Mike, Miross’s assistant, do?

Mike works inside Miross. Ask him in plain words what has to ship today, how much you earned yesterday or which products lose money, and he answers from your own orders, costs and cases. He drafts replies in the customer’s language and prepares the work that follows; a person confirms before anything is sent to a customer.

Does Miross make shipping labels and invoices for marketplace orders?

Yes. Orders from Amazon, your marketplaces and your own shop land in one order book. Your rules choose the carrier, on your own contracts or through Sendcloud, and the label is made by itself, with tracking sent back to the marketplace. Invoices carry the VAT each sale calls for: one-stop shop, home VAT, intra-community or local registration. Shipping is on every plan and invoicing from Growth.

Sources

Prices checked on 27 September 2026. Every value on this page was read on the vendor’s own site on the date shown. Prices and plans change: check the source before you decide.

Names are trademarks of their owners. Miross isn’t affiliated with any company compared here. Something out of date or wrong? Write to info@miross.io and we’ll correct it.

Early access

Request your invite.

A few sellers a month, onboarded by hand. Tell us where you sell and we’ll tell you when your cohort opens.

  • Hands-on setup of every connection
  • A say in what gets built next
How many integrations would you connect?

Every marketplace, mailbox and chat counts as one. A rough number is fine.

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